Top 8 Ways to Fix Telegram Not Downloading Media on iPhone and Android

Despite having a sea of ​​competitors in the IM space, Telegram has managed to stay popular with consumers. One of the reasons for Telegram’s popular media upload limit. Unlike WhatsApp and Signal, Telegram offers a dazzling file limit of up to 2GB for sending. The problem occurs when Telegram is unable to download media to your phone. Let’s fix the problem of Telegram not downloading media on iPhone and Android.

Telegram offers many ways to customize the download experience on your phone. However, there may be several factors that prevent Telegram from downloading media on iPhone and Android. Let’s discuss them.

In this article, we will cover iPhone and Android platforms.

1. Enable Mobile Data (iPhone)

iOS allows you to disable mobile data for certain apps to help you save data. If you have disabled mobile data for Telegram, it’s time to enable it.

Open the Settings app and go to Telegram. Activate Mobile data from Telegram menu and try to download media to your phone.

2. Keep Telegram Open (iPhone)

iOS is inferior in multitasking compared to Android. If you are downloading a large file, around 1GB, you need to keep the app open for a successful download.

If you minimize it and go back to the home screen. iOS can suspend Telegram activities in the background.

Keep the app open and use a high speed internet connection to complete the download quickly.

3. Enable Background Download (iPhone)

This is another way Telegram keeps downloading media files to iPhone even when the app is running in the background.

Stage 1: Open Telegram on iPhone.

Step 2: Go to Settings > Data & Storage.

Stage 3: Scroll down and enable Background Download from the More menu.

4. Enable Auto Download of Media

Telegram also offers the option to automatically download media over cellular or Wi-Fi. You need to enable it from Settings. Here’s how.

iPhone

Stage 1: Open Telegram Settings and go to Data and Storage.

Step 2: From the Auto Media Download menu, turn on Using Cellular and Using Wi-Fi and enable Auto Download Media for both.

Android

Stage 1: Go to Telegram Settings from the hamburger menu in the top left.

Step 2: Open Data & Storage and enable Auto media download for both mobile data and Wi-Fi.

5. Increase Maximum Video Download Size

In the auto download settings, users have an option to set the maximum limit for video downloads. Let’s say you set a limit for 100MB and Telegram won’t start the download if the received video chat is over 100MB. You will need to expand the video download limit from iPhone and Android app.

iPhone

Stage 1: Go to Telegram Settings > Data & Storage > Auto Download Media.

Step 2: Tap on Using Wi-Fi > Videos.

Stage 3: Use the slider and increase the maximum video download size.

Android

Stage 1: Open Telegram Settings > Data and Storage menu.

Step 2: Tap When Connected in Wi-Fi > Videos and increase the video download limit for Telegram Android app.

6. Clear Telegram Cache (Android)

A large amount of cache data in Telegram Android can cause the app not to download media. Here’s how to remove Telegram cache.

Stage 1: Find Telegram on the home screen or Android app drawer.

Step 2: Tap and hold the app icon and open the app info menu.

Stage 3: Go to Storage & cache and tap on Clear cache from the menu below.

7. Get Unlimited Data Access (Android)

This mostly applies to those who use Telegram with Data Saver mode turned on. When Data Saver mode is enabled, Android OS can restrict Telegram from downloading media on Android.

Users need to grant unlimited data access to Telegram from the app info menu.

Stage 1: Long press the Telegram icon and go to the app info menu.

Step 2: Go to the Mobile data & Wi-Fi menu and enable the Unlimited data access toggle.

8. Check Telegram Servers

Like any other internet service, Telegram suffers from the occasional outrage. The media you receive in Telegram is stored on company servers. If Telegram servers are down, you cannot download them to your phone.

Go to Downdetector and search for Telegram. Check the comments and anger spikes and confirm Telegram’s determination. If Telegram really suffers from anger, you will also encounter Telegram connection error.

Wait for Telegram to fix the problem on their side and then start the downloading process again.

Start Downloading Media on Telegram

If none of the steps work, you can update Telegram mobile apps from App Store or Google Play Store and try downloading again. Also, make sure to use a high speed internet connection when downloading large media files in the app.