Recall or frustration: why are customers returning the Apple Vision Pro?

O Apple Vision Pro It has barely hit the market and is already embroiled in controversy. After the reports of several people using the headset on the streets of the USA, one fact has attracted attention: many buyers began to return the product to stores.

This phenomenon raises an important warning sign for the future of Apple’s new device. According to the website The Verge, the brand accepts product returns within a period of up to 14 days after purchase.

This basic rule is what explains the significant number of returns. Customers who didn’t like the Apple Vision Pro so much gave up on these glasses. Appleafter the trial period.

The alleged reasons

Apple Vision Pro recently arrived on the United States market – Photo: Apple/Reproduction

Among the reasons given by consumers are the weight of the product, headaches, nausea and, believe me, even a case of a blood vessel bursting in the eye. Several reports have taken over social media in recent weeks.

The relationship between users and the device seems to be far from what was expected by Apple developers.

It’s worth remembering: we’re talking about an expensive product. The Apple Vision Pro costs around US$3,500, that is, around R$17,000.

“I can’t wait to return the Vision Pro, probably the most mind-blowing piece of technology I’ve ever experienced. However, I can’t deal with these headaches after 10 minutes of use”, reported technology influencer Rjey, on Twitter.

In another case, an engineer pointed out flaws in using the device:

“I’m going to return my Apple Vision Pro. The coding experience didn’t convince me, especially at times when it highlights the text in focus, causing headaches during programming.”

Carter Gibson, a content moderator in the Googlementioned in Threads some defects he identified in the device:

“It’s difficult to multitask between ‘windows’ (you have to remember where they are, there’s difficulty getting back to file management interfaces, etc.) and many file types simply aren’t supported in Vision Pro,” he wrote.

Zuckerberg’s opinion on the Apple Vision Pro

Among so many reactions against the product, there was one that caught a lot of attention and stood out immediately.

We are talking about Mark Zuckerberg, the owner of Meta. He made a point of recording a video to talk about his competitor’s headset.

The businessman emphasized that the Meta Quest 3 is better than the Apple Vision Pro and also recalled the price difference. According to him, his company’s product costs seven times less than glasses made by Apple.