[Maj] CIC: He’s abusing his bank application powers and threatening his grumpy customers!

Update : CIC has just expressed itself on this “incident”. According to the bank, there will be no connection between the closure of the client’s account and the tweets posted by the client on the bank’s Twitter account. See the press release.

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This is a situation that is unlikely to reconcile bankers and their customers. However, let’s not generalize and be fair, the case only concerns the CIC (Crédit Industriel et Commercial) bank.

A bank customer called him on his Twitter account to report that he was abusing permissions in his Android app. A few days later she received a letter informing her that her account had been closed. Coming back to this case, to say the least surprising.

• Also read: Google wants to get closer to iOS on Android privacy

Like all banks, CIC offers its customers an application that looks different from the others on iOS and Android. As with all banking apps, it’s easy to manage accounts, make money transfers, etc. et cetera

However, the CIC application has a big difference from its competitors, that is, during the installation of the application, CIC asks users for many authorizations such as identity, contact list, location, media or access to the camera. . No need to look for what all these powers can be used for, they are useless except to recover data.

• Also read: Why did Google re-enable app permission management in Android M?

Therefore, a customer of the bank has committed to notify the CIC of unauthorized authorization requests on Twitter. He could have done better with just a simple comment on the Play Store, it might have saved him some frustration.

@cic your app #Android nothing more, nothing less than a malware that steals private data without your customers’ knowledge. Quick fix…

— ☠Sorcerer_FXK☠ (@Sorcerer_FXK) June 10, 2015

After this tweet, which did not receive a response on the social network, CIC sent a registered letter to the client in question stating that his bank account was permanently closed.

Receiving a letter with A/R @CIC To let me know that they closed my account after my comments about them on Twitter.

— ☠Sorcerer_FXK☠ (@Sorcerer_FXK) 13 June 2015

This is an unacceptable and completely unfair response, as the client asked the bank for these authorization requests by attaching a screenshot.

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