Top 7 Ways to Fix Google Docs Cannot Download File Issue

Google Docs is one of the popular word processing software out there. And why not? It’s free, works anywhere, and sharing is hassle-free. However, it is not without its problems. There may be times when Google Docs fails while uploading a file. If you are experiencing the aforementioned problem frequently, read on to fix it.

There can be many reasons behind the strange behavior. Google Docs fails to upload files, for starters, due to a sketchy internet connection, a culpable Chrome extension, corrupt cache, and more. Lets start.

1. Check Internet Connection

As you know, Google Docs lives on the web. Requires a constant internet connection to save work. A good internet connection is recommended for a smooth Google Docs experience. Use Speedtest or check the router to make sure the internet is working properly.

In Windows 10, you can open the Settings app (use the Windows + I keyboard shortcut). Go to Network & Internet > Status and make sure it says ‘You are connected to the Internet’.

connected to the internet

If the problem is not the Internet connection, the following reasons can cause file upload problems in Google Docs.

2. Clear Cache and Cookies from Google Chrome

By default, many people prefer to use Google Docs over Google Chrome. One of the main reasons for this is that Chrome supports using Google Docs offline.

A corrupt cache in Chrome can ruin your day. Clearing the cache is almost always safe, so there’s no reason not to try it. If your Google Chrome has overloaded browsing data, it can slow down the browser, causing file opening problems in Google Docs.

Follow the steps below to clear your browser’s browsing history, cache and cookies.

Stage 1: Open Google Chrome, tap the three-dot menu at the top.

Step 2: Go to More tools > Clear browsing data.

clear cache and cookies

Stage 3: Go to Advanced from the menu below and select the Cache and Cookies files to delete.

Next, restart the Google Chrome browser and check if the problems with Google Docs are resolved.

3. Disable Chrome Extensions

Extensions play a vital role in the Chrome ecosystem. Using extensions, more features can be added to the core Chrome interface and functionality. However, some may not be effectively maintained and may become outdated or develop incompatibilities with Google Docs.

If you have several Chrome extensions installed, it can be difficult to tell which of them is causing the problem.

Therefore, the easiest solution is to disable all extensions and then enable them one by one.

Stage 1: Open Google Chrome, tap the three-dot menu at the top.

Step 2: Go to More tools > Extensions.

Remove Chrome extensions

Stage 3: It will open the extension menu. Tap on the Uninstall button and uninstall the Chrome extensions.

4. Reset All Chrome Settings

Resetting the browser settings can help because sometimes changing the wrong settings can cause problems with Chrome and its functions, especially if you are activating beta features.

You can fix all of this by resetting Chrome.

Stage 1: Launch Chrome and open Settings.

Step 2: Scroll down and click Advanced to open all settings.

Stage 3: Scroll down to the Reset and clean section and click Restore settings to their original defaults.

Reset chrome settings

This will open a window with a warning that all Chrome settings will be reset. Simply select Reset settings to continue.

Note that this will disable all your extensions, clear temporary data and delete all cookies. But it does not affect bookmarks, history and saved passwords.

5. Sign Out of Google Account and Sign In Again

Google Docs cannot upload files, this may be due to an account verification error on your end. Go to the top right corner of your Chrome browser and select the account. Log out of the current account and log back in using the login credentials.

6. Use the Chrome Malware Scanner

If none of the tricks above worked, you may have malware blocking Chrome and Google Docs on your system. The good news is that Google has integrated an anti-malware scanner that will scan your computer and find any problems.

Stage 1: Open Chrome and go to Settings.

Step 2: Scroll down and click Advanced to open all settings.

Chrome malware scanner

Stage 3: Scroll down to the Reset and clean section and click on Clean computer.

This will open a window where you can start the Chrome malware scan. Simply select the Find button to start the scan.

7. Check Google Servers

Google Docs not uploading files for you may be due to Google’s server-side error. You can visit Downdetector and search Google. If you notice large increases in users reporting problems with Google, you can do nothing but wait for the issues to be resolved.

Start Using Google Docs Again

Google Docs not uploading files can be a real headache in the middle of the job. Go through the above troubleshooting tricks and fix Google Docs not uploading files on the go.

Next: Google Docs is a pleasure to use with custom templates. Read the post below to learn how to create one in Google Docs.

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Moyens Staff
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