Even in this day and age, email remains the most obvious form of communication for most of us. If you rely on the default Mail application in Windows 11 to exchange emails, you may encounter situations where the Mail application does not work properly.
While the Mail app won’t sync new emails or work completely, this guide has a few troubleshooting tips to get the Mail app working again. So let’s get started.
1. Run the Troubleshooter
Microsoft offers a troubleshooter for almost every utility in Windows, including applications. So, if you are having problems with the Mail app in Windows 11, you can refer to the app troubleshooter for help.
Stage 1: Press Windows key + S to open Windows Search, type troubleshooting settingsand press Enter.
Step 2: Go to other troubleshooters.
Stage 3: Scroll down to click the Run button next to Windows Store Apps.
After running the troubleshooter, see if the Mail app is now working properly.
2. Check Sync Settings
If the Mail app in Windows doesn’t notify you of new emails, you’ll need to check the sync settings in Windows to make sure it’s enabled. Here’s how.
Stage 1: Press Windows key + I to open settings. Use the left pane to switch to the Accounts tab and navigate to Emails and accounts.
Step 2: Expand your email account and click Manage.
Stage 3: In the Account setting window that opens, click Change mailbox sync settings.
Step 4: Under Download new content, select ‘when items arrive’ and turn on the switch under Email.
Finally, click Done.
3. Check Email Privacy Settings
If the problem persists, you need to verify the email privacy settings in Windows. If you don’t allow the Mail app to access the emails, it won’t be able to receive the emails. Here’s how to change it.
Stage 1: Press Windows key + I to open the Settings app.
Step 2: Go to the Privacy and security tab. Go to app permissions and select Email.
Stage 3: Turn on the switch next to Mail and Calendar.
4. Run SFC and DISM Scan
Mail not working issue can also occur due to corrupted system files. In this case, you can try running an SFC scan to detect and fix such corrupt or missing system files.
Stage 1: From the menu that appears, right-click the Start menu icon Windows Terminal (administrator).
Step 2: Type the command given below and hit Enter.
sfc /scannow
Restart your PC after running the scan. If the problem persists, you can try running a DISM or Deployment Image Servicing and Management scan instead. It can service the Windows image and repair any irregularities in the system files.
Start Command Prompt with administrator rights and enter the following commands one by one.
DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth
Wait for the process to complete and then restart your computer to see if the Mail app is working properly.
5. Repair and Reset Mail App
Windows has a special repair tool for all apps downloaded from Microsoft Store. Therefore, Microsoft recommends using the repair tool in Windows if the Mail application is not working as intended.
Stage 1: Press Windows key + I to launch the Settings app. Switch to the Apps tab and go to Apps & features.
Step 2: Find the Mail & Calendar app. Use the three-dot menu next to it and select Advanced options.
Stage 3: Scroll down to the Reset section and click the Repair button.
If repairing the app doesn’t work, you can reset the app itself. Resetting the app will remove all app data and return the in-app settings to their defaults.
6. Reinstall the Mail App
If the Mail app isn’t properly updated, it’s a good idea to reinstall it.
To delete the Mail app, open the Start menu, type mailand click Uninstall.
After uninstalling, reinstall the Mail app from the Microsoft Store.
7. Try System Restore
System Restore is a nifty feature in Windows 11 that periodically backs up the entire system. So, if every method above fails to fix the Mail app related issues, you can use System Restore to revert to the point where the Mail app was working fine.
Stage 1: Open the Start Menu, type create a restore point and click on the first result that appears.
Step 2: Go to the System Protection tab and click the System Restore button.
Stage 3: You can go to the recommended restore point or choose the second option yourself.
While the Mail app is working properly, choose a restore point and hit Next. From there, follow the onscreen instructions to perform a system restore.
You’ve got mail
Not getting your emails can be a problem for you. The Mail app has improved a lot since its release, but such issues can ruin the user experience. Hopefully, the solutions above have put an end to your Mail app troubles for now.
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