if your iPhone XS or iPhone XS Max if it is not responding, you can try a force restart or hard reset. This will usually fix the problem.
Apple has fixed numerous issues since its release, but iPhone XS and iPhone XS Max users are still encountering bugs, glitches and other performance issues as they dig deeper into the year.
The current list of iPhone XS issues includes crashes and freezes. These are common problems and affect every iPhone model. Fortunately, their fix can be easy.
If your iPhone XS or iPhone XS Max suddenly crashes and stops responding to gestures, we recommend that you try a hard reset. This process only takes a few seconds and should restore your device to a normal state.
This action will not delete any of the data stored on your iPhone XS or iPhone XS Max. It just forces your device to reboot itself.
If your iPhone XS or iPhone XS Max crashes frequently, you may need to update your apps through the App Store or explore other possible solutions. In that case, you’ll want to check out our guide to fixing common iPhone XS problems.
If you’ve upgraded to your current device from an iPhone model older than Apple’s iPhone X, you may not know how to force restart your device. This is because you have to use a new button combination.
Here is what you need to do to fix your frozen iPhone XS or iPhone XS Max.
How to Hard Reset iPhone XS
If you’ve owned an older iPhone model before, you might be familiar with the old process that requires you to hold down two buttons to force restart the device.
On newer iPhones like the iPhone XS and iPhone XS Max, you now have to quickly press two buttons and then hold down a third button to force the device to restart.
It may take a few tries to get it right, but once you get used to it, if you run into a similar issue down the road, you should be good to go.
Here’s what to do if your iPhone XS or iPhone XS Max is unresponsive to gestures:
- press on
- press on
- until the Apple logo appears on the screen.
Remember, you have to press the volume up button and the volume down button very quickly, but not at the same time.
The side button is what Apple calls the power button on newer iPhone models like the iPhone XS and iPhone XS Max. After holding down the side button for a few seconds, your iPhone should reboot itself.
If you find yourself having to force restart your iPhone XS or iPhone XS Max every time, you should try resetting all your settings in the Settings app. In some cases, you may even need to talk to Apple customer service and see if they have a solution.
If for some reason your iPhone XS or iPhone XS Max won’t start or turn on normally, Apple recommends plugging the phone into its charger to charge. You should let it charge for up to an hour.
If you’re still seeing a black screen after trying this or are having issues with the touchscreen, you’ll want to contact us. Apple’s customer support.
