General iCloud Backup Issues and Fixes

Here are ways to troubleshoot problems to get your backup solution running smoothly again.

iCloud includes 5GB of free backup storage for customers to use to back up contacts, calendars, notes, email and photos. Users can also purchase more iCloud backup space.

This backup method is for people who don’t feel comfortable saving all that information manually.

At times, users may experience a delay or a complete stop in the backup process, and there are usually a few culprits that need to troubleshoot.

Here is a guide on how to troubleshoot when your iCloud Backup is not complete.

How to Fix iCloud Backup Issues

Here is a how-to video on some ways to fix iCloud backups when they are not complete

Watch the video for a step-by-step explanation of some ways to fix iCloud backup problems.

How to Fix iCloud Backups

There are several different ways your device can experience iCloud backup error, and it’s best to start with the least invasive steps first.

Problems are usually related to storage capacity in iCloud, bad connection to the server, or potentially some software corruption. Fortunately, there are a few quick and easy ways to verify your issue before you need further assistance.

iCloud Storage Issues

The most common culprit for backup problems is hosting what you’re trying to back up. This is incredibly common due to people who often have more on their devices than is available.

If you have a 16GB phone and use most of its storage for media, you can use iCloud in its free state. But the upgrade options for storage aren’t terribly expensive and are definitely a good idea for a piece of mind.


Upgrade options are $0.99, $2.99, and $9.99 per month. Many customers will need to purchase additional storage immediately to accommodate their larger backups.

iCloud backs up everything on your device by creating a snapshot of that minute (like MacOS’s Time Machine), so having backup space available all the time is a good way to ensure a successful backup every time.

Provide Connection to WiFi Network

The iPhone is a solid WiFi connection for the phone to properly handle an iCloud backup. This is another very common problem that prevents backups from completing.

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Control Center

Before starting your iCloud backup or restoring from one, . If the backup restore gets stuck somewhere in the middle, the connection is potentially broken.

In this case, the phone or backup process is the best thing to try first. If there is a problem with the connection, sometimes restoring from a backup will crash and pause to prevent corruption. It can continue if the connection gets stronger, so it’s usually best

Sign Out and Sign In With iCloud Account

Another quick fix is ​​from your device all together. The iCloud preference pane will warn of data loss by doing this, but all your pertinent information like contacts will be automatically synced to iCloud.

with the server with your iCloud credentials and let the phone try to connect new for a backup (or restore).

This issue is usually security related where the account connects to the server and may need to be logged out and restarted.

Restore iPhone to Factory Settings

Most of the time, if any of the above steps fails to fix your problems then the problem may be related to some insider and the phone may need to be factory reset.

Wiping the device from the tab or tab will restore the phone to its factory settings and allow you to try performing the iCloud restore again.
reset phone

If you’re still having problems, the problem may actually be caused by the backup itself. I’ve seen iCloud backups get corrupted due to not fully backing up or having a bad system file in it.

This is rare, and although one of the steps outlined above won’t fix your problems, it’s always a good idea to make a secondary backup of important information.