Fitbit recalls 1.7 million connected watches over burn risks

On March 2, 2022, Fitbit had to recall 1.7 million connected watches. The American brand, which was bought by Google for $ 2 billion in 2019, complies with the opinion published by the USA. US agency responsible for product safety Consumer Products (CPSC).

According to the agency, Fitbit IonicA connected watch model released in 2017 presents burn risks. The organization asks all users of the smartwatch to immediately stop wearing the watch. Fitbit has sold one million of these watches in the United States and 693,000 overseas.

Fitbit Ionic burned 118 before a malfunction was detected

Seems like, problem battery integrated into the clock. “The lithium-ion battery of the ionic smartwatch can overheat and pose a burn hazard.“, advances the American agency.

The authority claims to have received 115 reports of a watch in the United States. battery started to overheat. Worldwide, 118 people suffered burns while wearing the accessory. American agency counts “Two reports of third-degree burns and four reports of second-degree burns”.

The control agency is asking users to return the watch to Fitbit, in a press release. “Contact Fitbit to get a prepaid package to return the device. Upon receipt of the device, consumers will receive a $299 refund. Fitbit will also provide participating consumers with a 40% off coupon code on select Fitbit devices.Announces CPSC.

Fitbit quickly responded to the recall requested by the agency. “The safety of our customers is always Fitbit’s top priority, and we are voluntarily recalling Fitbit Ionic smartwatches because of our extreme caution. We have received very limited reports of the Fitbit Ionic smartwatch battery overheating, which poses a risk of burns: the total number disclosed by the US regulator represents less than 0.01% of units sold. These events are very rare and this recall does not affect other Fitbit smartwatches and bands.” It softens the Fitbit.

How to get a refund?

The Ionic linked watch has not been marketed since December 2021. still available at many retailers, including Fnac, as well as on the second-hand market. If you are wondering if your watch is affected, we recommend checking the serial number on the back.

If you find A number starting with FB503, contact the company. In its press release for French users, Fitbit asks interested customers to consult. custom web page on their own website or call customer service 0805080080 for refund.