Top 9 Ways to Fix WhatsApp Voice Messages Not Working Issue

With the advent of voice messages on WhatsApp, many people find it comforting to write long texts. It also conveys emotions better. However, these voice memos can sometimes stop working. For example, if you receive a voicemail, it will not download or there is no sound in it. Let’s learn how to fix voicemail not working issue on WhatsApp.

Some users are experiencing that voicemails randomly stop working when creating one. This means that they are unable to record voice messages. Others see black screen or get ‘This sound is not available’ error when hearing WhatsApp sounds.

Whatever your problem with voice messages on WhatsApp, this post will help you fix it. Let’s look at the solutions to bring back sound on WhatsApp.

1. Restart Your Phone

Sometimes a simple reboot can fix the problem. Restart your phone if WhatsApp voice messages are not playing or recording. Check if this fixes the problem.

2. Grant Required Permissions

If you are unable to save the messages or they stop while recording, you should check if WhatsApp has the required permission. So, to record audio, your phone must have permission to use microphone.

Let’s see how to enable it on Android and iPhone.

Fix Audio Recording Issue on Android

Stage 1: Open Settings on your phone and go to Apps & notifications or Apps or Application Manager.

Step 2: Under All apps, find WhatsApp. Tap on it.

Stage 3: Tap on Permissions. Then, if the next screen has a toggle next to Microphone, make sure it’s on. If you only see Microphone, tap on it and then tap on Allow.

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Step 4: Restart your phone.

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Fix Sound Recording Problem on iPhone

Stage 1: Open Settings on your iPhone. Scroll down and tap WhatsApp.

step 2: Turn on the switch next to Microphone. If it’s on, turn it off and then enable it again.

Stage 3: Restart your iPhone.

3. Close Third-Party Registration Applications

All apps except WhatsApp that have the potential to use a microphone while recording a voice message should be disabled when doing so. WhatsApp cannot record voice memos if you have another app active on your phone, such as call recording or screen recording app. We recommend turning them off for a while. Then try sending the voice memos. If the problem persists, try uninstalling such apps. Then see if you can create voice memos.

4. Check the Screen Saver

WhatsApp has the feature to start playing audio from the earpiece if you move your phone towards your ear. This happens with the help of the proximity sensor in your phone. The screen goes black when your phone detects something that’s blocking the proximity sensor. It is usually activated during calls. However, WhatsApp has made use of the same feature to let you hear voice memos through the earpiece.

It comes in handy when you’re in a public place or with friends, where the speaker volume seems too low. Only you will be able to hear the voicemail by bringing your phone to your ear. If you hold your finger on your phone’s proximity sensor, you will see the screen go black. So basically, you don’t need to take it to your ear.

An incorrectly placed screen protector can also cause the problem. Your phone thinks it’s close to your ear and starts playing sound from the earpiece. You can assume there is something wrong with your phone, but it’s just a screensaver. Therefore, remove the screen protector or replace it with a different screen protector placed a little further from the sensor.

5. Increase Volume

While it may sound rhetorical, we often miss volume levels. If you are listening to the voice memos through the speaker, turn up the volume. When you use the headphones to listen to them, you have to increase the volume again as the sound is different when on speaker.

6. Check Storage

If you get the error ‘Sorry, this audio cannot be loaded at this time’. You should check the free space on your phone when trying to download a voice memo please try again later. Sometimes the storage is full and therefore WhatsApp cannot download voice messages.

7. Clear Cache (Android Only)

You can try clearing the cache for WhatsApp on Android. It is different from clearing data or storage as your WhatsApp data is not deleted.

Here are the steps:

Stage 1: Open Settings on your Android phone. Go to Apps & notifications.

step 2: Search for WhatsApp under All apps. Tap on it.

Stage 3: Tap on Storage. Then tap on Clear cache.

Step 4: Restart your phone.

8. Update WhatsApp

Assuming you are part of the beta app testing program, you will sometimes encounter voicemail issue due to a bug in WhatsApp beta versions. So, try to update it from the respective app stores on your Android and iPhone.

9. Uninstall WhatsApp

Finally, if nothing works, uninstall WhatsApp from your phone. Before doing that, read what happens when you uninstall WhatsApp.

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We hope the above solutions helped you fix issues with voice memos on WhatsApp. Once they’re back in action, you’ll notice that WhatsApp automatically steals consecutive messages. A new feature recently introduced by WhatsApp. We hope they bring more interesting features related to voice memos soon.

Next: Are WhatsApp photos taking up storage space on your phone? Learn multiple ways to delete them from your Android and iPhone.