Quick Help User Guide in Windows 10

Remote collaboration tools are in high demand, as most individuals and organizations focus on remote work. Quick Help can be a remote tool that Windows 10 users may find useful. Microsoft introduced the Quick Assist feature in 2016 with the release of Windows 10.

The primary purpose of the feature is to enable users to give and receive remote assistance. Therefore, using the feature requires a Transmitter (someone who provides assistance via a computer) and a Receiver (someone who receives assistance via another computer).

Difference Between Quick Assist and Windows Remote Assistance

The functionality of Quick Assistance is very similar to the Windows Remote Assistance feature found in previous versions of Windows. However, both features differ in the following ways:

Quick Help

Quick Help feature:

• Available only on Windows 10.
• Requires signing in to Microsoft account.
• It is cloud based.
• It requires a connection from the Donor’s computer to the Microsoft server and a separate connection from the Microsoft server to the Receiver’s computer.
• Users can temporarily pause the help session.

Windows Remote Assistance

Windows Remote Assistance feature:

• Available in Windows XP and later versions.
• Does not require signing in to Microsoft account.
• It is based on Remote Desktop technology.
• The connection can be via Local Area Network or the Internet.
• Users can only end and not pause the help session.

System Requirements to Use Quick Help

To use the Quick Assist feature, user systems must meet the following requirements:

• Windows 10 operating system using version 1607 or later. Version 1607 was released in 2016.
• Microsoft user account.
• Internet connection.

If the system requirements are met to use Quick Assist, you can follow the steps below to use it:

Accessing Quick Help

The first step to using Quick Assist is to access or launch the application. To start Quick Assist on your computer, follow these steps:

Stage 1: Enter the Quick Assist query in the search box next to the Windows icon.

Step 2: Click Open or press Enter on your keyboard.

There is another way to access the Quick Help feature.

Stage 1: Click the Start button in the lower left corner of your screen.

Step 2: Scroll down to the folder named Windows Accessories.

Stage 3: Click Quick Help to start the application.

Using any of the above-mentioned steps should launch the app and you can continue to give or request help.

Giving Help

In this case, you are helping another person via a remote connection. To do this, you can use Quick Help as follows:

Stage 1: After Quick Assist starts and under the Give Help label, select Help another person.

Step 2: Sign in using your Microsoft account details.

Stage 3: The application must generate a security code. Share this six-digit code with the caller before the timer (10 minutes) passes.

Step 4: When the other party enters the code, you should see two options: Take full control or View the screen. Choosing the latter means you cannot do any work on the other party’s computer, while the former lets you browse the other party’s computer.

Step 5: After choosing an option, select Continue.

Depending on the option selected, you should be able to view their screen or take full control of their computer when the other party (Buyer) gives you permission from their side.

Request for Help

In Quick Help, requesting help requires users to select Get Help. If you need remote assistance, follow these steps:

Stage 1: After Quick Help starts, select the Get Help label.

Step 2: Enter the six-digit code provided by the transmitter (helper).

Stage 3: Click Share Screen.

Step 4: Once the connection is established, your assistant should see your screen but not have permission to work. Click Allow on the next window that appears on your screen to allow the other person to work on your PC.

It’s important to note that Quick Assist is not voice-enabled. However, in Quick Help, users can communicate by leaving a message to Change Referral Channel or using the Description function to highlight areas of concern. Another option would be to make a phone call.

Using Windows 7 Remote Assistance

That’s it for using Quick Assist in Windows 10. You can now offer assistance to friends, family members and colleagues via a remote connection. However, if your system is not running on the Windows 10 operating system, you may want to consider using Windows Remote Assistance, which works on previous versions of Windows.