iPhone X Pre-Order Issues: 5 Things You Should Know

Apple won’t be able to keep up with iPhone X demand on the day of its release, which means more people staying awake tonight and more iPhone X pre-order issues. If you’re reading this, there’s a good chance you’ve run into a website error or other iPhone X pre-order issue that’s preventing you from placing your order.

Here’s what you need to know to fix common iPhone pre-order problems in seconds, and what you can do to get your new iPhone on November 3rd so you can still try and pre-order tonight.

You’ll need to act quickly, so we’ll be as brief as possible to help you get past these mistakes and place your order. Seconds and minutes can mean weeks of waiting.

Biggest iPhone X Pre-Order Issue: Can’t Reach Website

It’s 12:01 or 3:01 and you cannot load the website you are trying to order. It could be Apple, Verizon, AT&T or Best Buy. It doesn’t matter, you can’t just place an order. There is hope. Here’s what you need to do.

Open your carrier, retailer, or just the Apple Store app. In most cases, this will get you straight to the ordering process and get around these issues.

If that fails, you can try turning off the WiFi and using your phone’s LTE connection to place the order. If these fail, you can refresh the page or close your browser and try again.

When you see this issue, don’t waste time trying to tweet or phone your carrier. You need to act fast to use another device, application or internet connection to place an order.

Anyone But You Can Pre-Order

Sometimes one website does not go online at the same time as the others.

We see this happening every year. One operator will kick in a little early or the other will kick in late. We’ve seen AT&T take some time in the past. That’s all in the air, and you can expect to see it changing depending on carriers and how everything works this year.

That’s why our iPhone X pre-order tips recommend using multiple sources to search for your pre-order. This allows you to order from Apple or Best Buy at your carrier without having to use your carrier’s website or app.

You Need to Pay Extra to Upgrade

Sometimes you will log in and you will come to the payment stage and you will find that you have to pay more to upgrade. This usually happens when you’re on an annual upgrade plan where you have to complete a certain number of payments.

This may not be as big of an issue as it was in previous years, since iPhone X pre-orders began a month later. Still, you should check your iPhone upgrade upfront if possible, and if you see it now, you may need to pay and take care of it later. When you call or chat with the support team, you will be waiting a long time to get your iPhone X.

iPhone X Payment Issues Are Stopping You From Buying

It’s a strange world when AT&T puts together its own crap on its site. Apple Store processed the payment. AT&T, no problem. Get iPhone 6+.

– Craig Harris (@crankycraig) September 12, 2014

Another problem we expect to see is the inability to pay. This can happen when pre-orders do not complete the payment options or your card is declined. You should always have a backup payment option available, and you can even request that you have a plan to buy the iPhone X without a payment plan in case of problems.

One of the biggest problems is that you may see some people have their payments declined due to fraud. Visa and MasterCard often don’t know you’re making a purchase, so it can be flagged causing you to be unable to pay until you talk to your credit or debit card company. You won’t be able to solve this in 5 minutes at 3 o’clock. If possible, use a different card.

Quickly Fix iPhone X Pre-Order Issues

How do you fix your iPhone X pre-order issues?

When you encounter iPhone X pre-order issues, you need to act fast. Try another device like your laptop or iPad. You can close your browser and try again or reload the page.

You can also try another vendor. Best Buy, Apple and all carriers will be selling the iPhone at the same time. There are multiple options.

Try connecting to LTE instead of your WiFi. Press the home button twice and force close the Apple Store app and then reopen it to try again. These steps should help you fix most pre-order issues if you act fast.