iPhone 12 Pre-Order Issues: What You Need to Know

There’s a lot of demand for Apple’s new iPhone 12 and iPhone 12 Pro models, so it’s no surprise that users are having pre-order issues this morning.

While the iPhone pre-order process has evolved over the years, we often see hiccups during the initial rush to order one of Apple’s new devices. And that’s exactly what we’re seeing right now.

Customers who want to buy one of Apple’s new devices face errors and problems when pre-ordering their desired iPhone 12 or iPhone 12 Pro model. If you’re here, you’ve probably run into a problem with Apple’s website, your carrier’s website, or a retailer like Best Buy.

Here’s what you need to know about iPhone 12 pre-order issues and what you can do to pre-order today so you can get your new iPhone on October 23.

Pre-ordering requires you to be quick, so we’ll keep these tips as short as possible. Seconds and minutes can mean weeks of waiting for your phone to arrive.

iPhone 12 Pre-Order Issue: Website Issues

If you’re having trouble accessing the website where you’re trying to order your iPhone 12 or iPhone 12 Pro from Apple or elsewhere, try this.

Instead of trying to pre-order via your web browser on your phone or computer, open the Apple Store App or your carrier app and try and do it that way.

This takes you directly to the ordering process and can help you bypass a floundering website.

If that doesn’t work, try turning off Wi-Fi and using your phone’s LTE connection (if you can use an access point) to buy your device. If that fails, try refreshing the page or closing your browser to try again.

Make sure you don’t waste time trying to tweet or call Apple, your carrier, or the seller over the phone. You’ll want to act quickly and use another device, app, or internet connection instead.

iPhone 12 Pre-Order Issue: Upgrade Issues

Some of you may log into your account, get to the checkout, and find that you have to pay more to upgrade. This usually happens when you are on an annual upgrade plan or have to complete a certain number of payments.

If you encounter an upgrade problem, you should quickly check your iPhone upgrade status. Here’s how to do this with operators based in the United States:

If you’re sure you’re eligible but are having trouble, you may need to pay for the device and take care of it later. When you call or chat with the support team, you will be waiting a long time to receive your new device.

iPhone 12 Pre-Order Issue: Payment Issues

Payment issues are also a common issue when pre-ordering a new iPhone. This can happen when the payment isn’t completed/processed properly or your card is declined.

You should always have a backup payment option, and you can even request that you have a plan to buy the iPhone 12 without a payment plan in case it becomes a problem down the road.

Some people will likely find that payments are declined due to fraud. Visa and MasterCard often do not know that you have made the purchase before it can be marked.

If this happens, you won’t be able to pay for your iPhone until you talk to your credit or debit card company, and it may take some time to resolve.

Use a different card if you can.

How to Quickly Fix iPhone 12 Pre-Order Issues

If you run into a problem with your iPhone 12 pre-order, you need to act fast if you want your phone to be unlocked by October 23.

If you’re having trouble with your phone, try another device like a laptop or tablet. You should also try using LTE instead of Wi-Fi.

You can also try another vendor. Apple, Best Buy, and all major US carriers will be selling the iPhone at the same time, so you have a ton of options at your disposal. Note that you can buy an iPhone 12 for any major carrier from these retailers.

If you’re trying to purchase an iPhone 12 using the Apple Store app and are having problems, try forcibly closing the app and reopening it.