Instagram is one of the most popular social media platforms. It became even more prominent after TikTok was banned in India and Reels was added to Instagram. As an aside, you can read our Instagram Reels vs TikTok comparison here. Coming to the topic, despite its popularity, Instagram seems to have a lot of bugs that cause the app to crash frequently. Many users complained that Instagram keeps crashing on both Android and iOS. Other than that, most users face Instagram crashing while uploading stories or opening DM. All these issues led us to this guide. In this tutorial, we bring you a few fixes for Instagram crashing issues.
Fix Instagram Crash Issue
Here are our solutions to fix Instagram crashing issue on both Android and iOS. You can click on the link below and proceed to the solution without any problems.
- Clear Cache
- Update Instagram App / System Update
- Reinstall the Instagram App
- Exit Beta Program
- Wait
- Check if Instagram is Down
- Instagram Stories Crashing While Uploading?
- Instagram Crashes When You Open DM?
Instagram Keeps Crashing Problem Solutions
1. Clear Cache
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Android
1. Clearing the cache is the easiest way to fix many problems on Instagram, including crashing issues. Just hold on Instagram and Open “Application Info”. Next, tap on “Storage and Cache”.
2. Here, “Clear Cache” and then reopen Instagram. Now after this, Instagram should not crash.
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iOS
1. On iOS, you cannot clear the cache separately, so you have to uninstall the app from the Settings page. It will delete related data (cache) Your Instagram too. To do this, open Settings and go to General -> iPhone Storage.
2. Here, scroll down and open Instagram. Now tap on “Delete App” and you are done. Finally, open the App Store and reinstall Instagram. After logging in, Instagram does not crash again.
2. Update Instagram App / System Update
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Android
1. If the above method did not fix the problem, check if you have a pending app update. Tap and hold Play Store and Open “My Apps”. Here, search for Instagram and update it.
2. Next, you should also check if you have a pending system update. System updates come with lots of fixes and can fix crash issues on Instagram. Open Settings and navigate to: System -> System Updates. Check for updates now and install them right away.
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iOS
1. Similarly, open App Store on iOS and then Tap “Today” at the bottom of the screen. Here tap on your profile icon. Scroll down and check if you have Instagram pending updates. If so, tap on Update. After the update is complete, open Instagram and see if it still crashes.
2. Apart from that, you can check for system updates on iOS. Open Settings -> General -> Software Update. If there is a pending update, download and install it.
3. Reinstall Instagram App
If the above methods didn’t work at all, you can directly uninstall and reinstall the app. However, remember, you will need to log in again, so remember your password before uninstalling the app.
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Android
1. Press and hold the Instagram app and Tap on “Uninstall”. After that open Play Store and install Instagram. Now, log in to your account and the crashing issue should go away.
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iOS
1. Tap and hold the Instagram app and Choose “Delete App”. After doing that, open the App Store and reinstall Instagram. Finally, log in to your Instagram account and see if you still encounter crashing issues on your iPhone.
4. Exit Beta Program
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Android
1. Sometimes users sign up for the Instagram beta program and we are not aware of it. Beta versions generally undecided and is prone to crashing issues. To exit beta testing, open Play Store and open Instagram.
2. After that, scroll down and you will see “You are a beta tester” if you are registered with the program. Now, Tap on “Leave” and you’re almost done.
3. Close the Play Store app and reopen it after a while. Now open Instagram again and update app. You will now get stable builds and no crashing issues.
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iOS
1. On iOS, if you signed up for beta testing, TestFlight app. If so, open it and unenroll from the Instagram beta program. If you don’t have TestFlight, don’t worry, you are not part of the beta program and you can check out the other solutions mentioned below.
5. Wait
I know this sounds like a weird solution to Instagram crashing issues, but believe me, waiting a few hours might fix it. Let me explain. Instagram uses Facebook SDK (SDK provides seamless login and deep integration). In the past few months, Facebook SDK notorious for crashing apps Including Instagram, Spotify, Tinder and more. And the problem has become especially common on iOS.
There is another facebook SDK issue which is causing our iOS app to crash on restart along with major apps like Spotify and Pinterest 🔥 @fb_engineering
– Peter Juras (@peterjuras) 10 July 2020
Facebook said in a statement, some code changes crash issue triggered. Later the bug was fixed and Instagram and many other apps started working without any crashing issues. So, wait when nothing works and let the developers fix the crashing issue on Instagram.
6. Check if Instagram is Down
Meanwhile, besides waiting for bug fixes, you can check if Instagram is locked just for you or for everyone around you. Open DownDetector, you can check the real-time status of Instagram in the world. owner an outage map Your place to take a look at Instagram, which is having problems all over the world. So go ahead and check if Instagram is down in your area from the website mentioned above.
7. Instagram Crashes While Uploading Stories?
If Instagram crashes while loading Instagram stories, the problem may be with the media file. I faced this problem many times and something fixed it. If this is a video and encoded using some new codecs then convert it to a common one that Instagram is compatible with.
For example, if your video was shot at 4K60FPS, try converting the video to 1080p@30FPS and change the format to MP4/H.264. This is the best video compatible format for Instagram. You can use these video converters for: Android and iOS.
And if a HEIC/HEIF then convert to JPG or PNG for better compatibility. You can learn how to convert HEIF/HEIF image to JPG on Windows PC from the linked article. Also, you can disable HEIF format on iOS for better compatibility with Instagram.
8. Instagram Crashes When You Open DM?
If Instagram crashes when you open a DM, it may be because of multiple logins on different devices. With delete all your past entries, Open Instagram’s login activity page on the web and click your login. After that, click “Exit” to remove device authentication. Now, manually log out of the Instagram app on your smartphone and log back in. You should not face crashing issues on Instagram this time around.
Instagram Crash Problem Solved
So you can fix Instagram crashing issues on both Android and iOS devices. We tried to include common methods and some advanced tips so that you can get a full idea of why Instagram keeps crashing on Android and iOS. Anyway, that’s it for us. If the issue still persists, comment below and let us know the issue you’re encountering. We will definitely try to help you.
