You have a company and a website powered by WordPress. You want to grow your business too, right?
A great way to level up your business, increase retention, attract new customers, and provide a better customer experience is to have excellent customer service. You can achieve this in many ways, one of which is using communication tools such as chatbots and live chats.
Not fully convinced that you need a communication tool like Tidio on your WordPress website? Here are some statistics and facts to help you decide.
Benefits of Adding Live Chat and Chatbots to WordPress
All in all, there are many reasons you might want to integrate your WordPress business with a communication tool like Tidio – lower customer churn and cart abandonment rates, faster responses, 24/7 availability in multiple languages, and better overall customer experience.
But how exactly do you add the Tidio plugin to your WordPress website? Where do you start?
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Read on for all the necessary information on how to:
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Let’s start reading!
To install Tidio, simply log in to your WordPress account and find Tidio in the plugins list. Go to the Plugins section and select add new.
Find the plugin by typing tide hit the search bar and To organise button.
Well done, the plugin is now installed! Just make sure you click enable button before proceeding to the next step.
You will now see Tidio in the plugins section.
go to Tidio registration page and create your account. You can choose the free forever option or the paid plan that suits your needs. You can also use the free plan to try and experiment with the addon and then upgrade to a paid option.
The free Tidio plan lets you use live chat to chat with 50 unique visitors per month and chatbot chats with up to 100 unique users per month. You’ll get email assistance from Tidio support specialists, desktop and mobile apps, third-party integrations, and access information about your visitors (e.g., their location).
Paid plans start at 15.83 EUR per month and allow you to have unlimited calls, a special number of operators for your live chat, live chat support from Tidio, analytics, chatbot templates and more.
To sign up, you need an email address and a password to create your account. There’s also the ability to sign up using your Facebook, Wix or Shopify if you have one.
Alternatively, you can create your account directly from the WordPress dashboard.
Now it’s time to give Tidio a working setup for you and your website.
As a new user, you will be guided through a product tour. One of the steps would be to choose the look and feel of your Tidio widget. Don’t worry, you’ll be able to change it easily later so you can use this step just to play around a bit and see what the plugin has to offer.
Having a well-customized customer support widget will ensure that the customer experience you deliver is consistent and that your support tool fits your business style. It’s also great for aesthetic reasons.
In this step, you can choose the name and color of your widget. There is the possibility to create any color (click on the three dots), revealing 5 default colors and palettes to choose from. You can also choose the language of your website. There are over 140 languages to choose from, so don’t worry about not finding your own.
When you’re done, click Go on and keep adding your company information, also choose the main focus of your widget, the number of support agents and your industry.
Then you can choose whether you want to create a welcome message for your website. There will be an automated message by a chatbot that visitors will see when they enter your WordPress website.
Once your Tidio chat is personalized and matches your business, let’s finally add it to your WordPress website.
Your admin panel will be a very important part of working with Tidio. This is where you will manage, customize and track all your interactions with customers. There you will also be able to chat with your website visitors, create your AI-powered chatbots or, if necessary, your email campaigns.
The Tidio widget is always located in the lower right corner of your WordPress site. However, if you want to change it, simply change its location in Settings in the admin panel. In Settings, you will also be able to choose operating hours for your live chat.
Live chats give you the freedom to communicate with your customers on the go, wherever you are. However, to do this, you may want to integrate your WordPress Tidio plugin with the mobile and desktop Tidio app. That way, your support team can continue to assist your customers away from the computer.
To install the mobile app, you must have Android 4.1 and above or IOS 9.0 and above.
As for the desktop Tidio app, it can come in handy when you don’t want a browser open but still want to answer your visitors’ questions. The application runs on both Windows and MacO computers.
In addition to Tidio applications, you can integrate your support plugin with Facebook Messenger, Instagram chatbotor a link CRM system. Adding them to your toolkit will definitely allow you to further increase customer satisfaction. And all your customer interactions from different platforms will be in one admin panel, making it easy for your support team to be reactive.
And that’s it! You can now enjoy the ease of using Tidio for customer support and your visitors can experience exceptional levels of customer service.
However, if you are still not completely convinced that you need a communication tool on your WordPress website, here are some statistics and facts.
Installing Tidio on WordPress: Summary
As you can see, integrating Tidio into your WordPress powered website is really a breeze. Live chats and chatbots aren’t particularly new, but many businesses still don’t know what steps to take to have them. However, it could be a great opportunity for you!
Let’s review the necessary steps to add Tidio to WordPress:
Stage 1. Install the Tidio plugin.
Step 2. Create a Tidio account.
Stage 3. Customize the widget.
Step4. Set up the admin panel.
Step 5. Integrate third-party plugins.
Now that you know how to integrate Tidio into your business, go ahead and improve your customer experience. And whenever you have any questions or concerns, you can always consult Tidio’s knowledge base or contact the tool’s support via the Tidio widget.
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