The term feedback usually refers to information we receive from others about something we have done or said. Without such information, virtually no progress would be possible, especially in the online world. When running a website, you can’t read your audience’s thoughts or see their faces to learn how they react to your content. You can only draw conclusions based on how they behave on your website, or directly use comments, polls, etc. You can ask them via This may sound like obvious advice, but many website owners don’t pay enough attention to feedbackwhich means that they don’t actually listen carefully to their audience.
While there is a wide variety of tools that can help you monitor your audience’s pulse, such as A/B testing tools, heatmaps, and the like, most of the time you’ll come across flat data that needs to be interpreted. The secret to a successful online presence careful monitoring of both positive and negative feedback.
Your audience can provide you with the most important guidelines for product development, marketing strategy, etc. That’s why it’s necessary define your target audience and collect feedback regularly from them. In those moments when you lose your inspiration and no longer know what kind of content or product to offer your users, feedback will be crucial. And in order to get real feedback at these crucial moments, it’s essential to encourage it regularly. The more your audience feels you’re listening to them, the richer feedback you’ll get.
In this article, you will learn why feedback is important and which WordPress plugins in our opinion are the best for collecting user feedback.
5 Reasons Why User Feedback Is Important
Hearing your user’s voice is important increase your brand equity and give you the much desired visibility. Before recommending you the best feedback plugins, let’s briefly summarize the most obvious advantages of user feedback:
Best WordPress Plugins for Collecting User Feedback
There are many ways to gather quality feedback. Whether in the form of a comment, rating, vote or suggestion, make sure your users find it easy to share their impressions with you. For this to happen, you will need an appropriate WordPress plugin to collect feedback. To help you choose the one that best suits your needs, we’ve compiled a list of the nine best feedback plugins for your convenience:
If you enjoy working at Gutenberg, you can find: Gutenberg Forms interesting because it allows you to create your forms in the Gutenberg editor. This means you don’t have to leave the editor when you want to create a new form, because this plugin Adds a form block to Gutenberg that you continue to customize it like any other content. It is easy to use and all form fields are actually Gutenberg blocks. The plugin allows you to: easily create multi-step and multi-page formsand any forms you create will be fully responsive. Moreover, use other Gutenberg blocks to enrich the form with images, graphics or whatever you believe will inspire interaction with your visitors. thanks to built-in Google reCAPTCHA integration, your forms are also protected from spam. Finally, this tool is completely free.
If your primary concern is budget and you don’t need complex forms filled with detailed questions, Helpful The plugin might be what you’re looking for. you a simple YES/NO type feedback form It’s usually placed at the bottom of posts and asks visitors a simple question: “Was this helpful?”. Visitors vote and you can see it beautifully visualized results in your dashboard easily. As for customization, you can: customize the form with your own CSS in the options panel and you also have the option to: Choose a theme from the helpful library. This is a very simple solution, but it fits different types of websites and can provide you with important information.
happy forms It is another free, user-friendly tool that allows you to seamlessly two-way communication with your website users. includes a simple drag and drop form builder this allows you to create various forms of feedback with ease. one offer form, survey form, lead generation form, and many other types of forms in just a few clicks. All the forms you make will be responsive and you have too More than 50 style options to set the design of the form. It is also convenient that you can preview live while creating the forms. The plugin also has a premium version that comes with a three-tier pricing plan and includes options like advanced response filtering, multi-page forms with progress bar, and more.
Making your products or posts the center of a discussion is a great way to bring your website to life. To achieve this, you need the support of a fast, interactive comment system with real-time discussion capabilities. And this is the basic function of the system. wpDiscuz Addition. Not just this plugin allows your users to rate, rate and discuss your posts, but also includes: innovative inline comment feature This allows users to leave their comments anywhere on your post. This feature is allows authors to add questions for readers in any paragraph of the article and ask for feedback as visitors read. Visitors can rate articles without having to leave comments or both comment and vote. Also, all these and many more useful features are included in the free version of wpDiscuz.
if you are looking a more creative approach to engaging your users and collecting feedback, tests and surveys can be more valuable to you than standard feedback forms. this Exam and Survey Master The plugin offers several question types for your forms – you can: Easily create multiple choice, open answer, true and false questions, fill in the blank, and many more different quizzes and surveys. Also, you can totally customize your feedback forms – from questions to the submit button and everything in between. If you want to provide personalized text to your users, you can: use template variables and easily set desired variations. For follow-up, both you and the user have the option to receive an email with the results of the test/survey. The plugin is not free, but offers a free trial and a two-tier pricing plan.
Over a million active installs and excellent ratings tell us: Ninja Forms plugin fulfills his promise. It gained its popularity due to its versatility and ease of use. Like many other plugins, a drag and drop form builder This allows even beginners to easily create complex forms. You can do add as many fields as you want to the form and create as many forms as you want – there is no limit on the number of forms. Numerous pre-built templates can help speed up your form creation process significantly. Ninja Forms automatically inherit your theme’s design, so all the forms you create will integrate seamlessly with your website and all will be responsive. The plugin is free and you can choose from three pricing plans of the premium version in case you need more advanced options.
If the type of feedback you’re most interested in is a customer review, WP Client Review Plugin It can be a good choice whether you are interested in business or product reviews. What makes this plugin unique is that it has the ability to let search engines know if your page contains a review by you or your users. This plugin allows you to: show customer reviews on a specific page It can be a good way to increase sales. The page created this way is fully customizable so you can adjust it to suit your website design style. Shortcodes are also included to add a review to any page or post so you can easily add feedback anywhere on a website. You can also edit the content and date of reviews and add your reply to them. Also, it’s completely free.
e-Form It is a premium feedback form plugin that is versatile and easy to use. allows you create surveys, data collection forms, tests, payment/cost estimation forms, and any form of feedback. It comes with a intuitive drag and drop form builder This allows you to create an unlimited number of forms and manage them from your admin panel. You can also allow users to easily add ratings and ratings. Also, the good thing about eForm is, includes a variety of analytical tools to help you interpret the feedback you collect.
mopinion It is a complete and free solution to add a customized feedback form to your website. It comes with a beginner-friendly drag and drop user interface that lets you create a feedback form in minutes. addition automatically adds a feedback button and you can adjust the position of the button according to your needs. Moreover set the design of the feedback form, add a logo, set trigger events like exit intent, choose between modal, slide-in or embedded form on page type. When you download the add-on, you will be prompted to create a Mopinion account that will serve to collect feedback once you start receiving it. Another way to collect feedback is to receive it directly in your email. The plugin also provides some analysis tools to help you interpret the feedback. It has one downside, though – it’s only free for one year.
As a result
There are many different types of feedback you can get, so we wanted to make this list as versatile as possible. You can choose from very simple and free solutions such as Helpful and Happyforms, or choose plugins that offer much more than feedback forms such as Quiz And Survey Master and eFrom. Whether you run a business website or a lifestyle blog, there is a solution for collecting feedback and building a mutual relationship with your users. To get the most out of these tools, installing a feedback plugin is just the beginning. be prepared to actively listen to your users and respond to them in a timely manner anytime.
