Shopify chatbots are coming!
Chatbots allow you to provide customer service for your Shopify store without a live representative. It’s like having a 24/7 robot butler.
Plus, when chatbots answer frequently asked questions, it saves your staff or yourself from having to do it. This is what chatbots cannot do quite a few just taken over).
The name of the game with chatbot is convenience for your customer and cost savings for you.
This article highlights ways to use chatbots to improve your ecommerce store. We’ve also included some chatbot dos and don’ts.
Next, we’ll cover some of our favorite Shopify chatbot brands and why you might like them.
What is a Shopify chatbot?
Shopify chatbot is an e-commerce tool that simulates natural chat. They pull data from your store to automate several tasks. These include necessary customer communication, controlling store inventory, handling returns, and promoting sales.
Shopify chatbots usually fall into one of three categories:
- Intelligent chatbots are artificial intelligence (AI) driven
- Simple chatbots are rule-based bots
- Hybrid models are both simple and smart
Chatbots using AI are generally more complex and result in fewer bot-like bugs. AI-powered chatbots are the closest of the three types to simulating real, human-like actions.
You can use rule-based chatbots for simple tasks like ordering pizza online. They are often more cost-effective – at least initially.
However, these bots fail when faced with complex (rather than predictable) requests. This can cost you selling to disappointed customers; Actual cost can be difficult to measure.
Hybrid models fall between smart and simple and can cover a wide range of capabilities.
Why should you use Shopify chatbots?
Shopify chatbots are an innovative way to provide personalized, real-time solutions for customers. They can automate returns, report on order status, and check inventory in seconds, increasing sales.
Here are five ways to use Shopify chatbots to boost your ecommerce business.
Save on labor costs
It costs nothing to interact with chatbots. These bots take care of jobs that would otherwise need paid staff or expensive software platforms.
Source: heyday
Make purchasing easy for your customers
A great chatbot will guide consumers through the buyer’s journey. With artificial intelligence, some chatbots can capture unique search features, shortlist them, and show shoppers related products. AI-driven product searches generate personalized recommendations. This makes it easy for customers to find what they are looking for.
Source: heyday
Your chatbot can ask shoppers to put the product in their shopping cart, find a similar one, or continue shopping. And after a customer places an item in their cart, your chatbot can prompt them to pay.
Always-on support to grow your sales team
You always get open support without your 24/7 support team. By adding a virtual agent to your team, you can capture and engage with potential customers any time of the day or night. Your bot will then forward them to your human partners at the appropriate time.
Source: Major Tom
Multilingual chatbots
Chatbots are great stabilizers. They can use machine learning algorithms to digest hundreds of languages. Customers can review your page and troubleshoot in their own language.
Source: heyday
Continuous improvements (AI)
One of the best things about chatbots is their ability to constantly improve themselves. The more feedback and experience they have with your customers, the better you can train them.
The dos and don’ts of using Shopify chatbots
Use them for automation. Do not use them for customer complaints.
Own your chatbot:
- guiding consumers through sensible journeys,
- reply to messages and
- Automate tasks like order tracking.
Do not use them for customer complaints. This last what you want to do is put a bot in front of a flagged consumer. Besides telling someone to calm down, it’s the quickest way to go from angry to angry.
Use them to congratulate customers on milestones. Don’t use them to congratulate your partner on your anniversary.
In all seriousness, it is important to know what is appropriate. Using chatbots to wish customers a happy birthday shows your appreciation.
Using a chatbot for something more personal can lead to awkwardness. Do not sacrifice professionalism for the sake of personality.
Use them for multi-channel communication. Do not use these communication lines to spam.
Chatbots are great for integrating support across multiple channels, from your Shopify chat app to Facebook Messenger. But don’t send the same thing to every channel you’re connected to. And don’t spam your channels with salesey messages.
Shopify chatbot for retail
When it comes to Shopify chatbots for retail, you have a lot of options. The same goes for bots exclusive to retail Instagram and Facebook Messenger bots.
Remember, you entrust customer satisfaction to them to a large extent. Therefore, we include a few for you to consider.
heyday
Heyday, a conversational AI platform, joined the Moyens I/O team in August 2021. While the easy integration makes it our favourite, there are many other reasons why we’re promoting Heyday.
Heyday’s greatest asset is that he’s a smart(er) bot – and that checks out. This AI-driven chatbot provides an easy way for customers to communicate. english or french without taking advantage of your employees’ time. It also has an impeccable transmission when it’s time to chat with a real live human.
The human-AI hybrid model is a combination we haven’t seen much of yet, but it does try to solve a problem in online shopping: real human interaction. Heyday can remotely connect a site visitor with store partners via live chat and video calls.
Heyday was also set up to deal with customer service inquiries. and Sales questions. Most chatbots only do one or the other.
And it just takes 10 minutes to integrate With your Shopify chat app and your store! To listen More strong Three times in a row and your HeyDay-Shopify integration will be done by Kelly Clarkson. Like this. Fast.
In terms of Shopify, Heyday says they can quickly provide product recommendations (and present your entire product catalog to customers in chat), track orders, automate FAQs, and consolidate all your customer conversations across channels into a single inbox.
The Shopify app starts with a preloaded conversation template that should meet most of your customers’ needs, but if you’re looking for more customization, you can upgrade to Heyday’s enterprise suite.
Try the risk-free, no-commitment 14-day trial and see what you think.
gobot
Shopping quizzes make Gobot, an AI-powered chatbot, different from other Shopify bots. It comes with pre-built templates and questions that help customers choose the best products. Thanks to its artificial intelligence and natural language processing skills, Gobot makes recommendations based on customers’ tastes or needs.
One of the main benefits of Gobot’s testing is the potential for increased customer loyalty and engagement.
Source: gobot
Gorgias
Gorgias is a great app for companies with complex feedback and customer support needs. It is a chatbot that uses a helpdesk model and allows your organization to be omnichannel organized with support requests, customer tickets and feedback, and live chat.
Gorgias can be customized. Brands can maintain some level of personal, human contact with their customer base. With a help desk style application this is invaluable.
Source: Gorgias
Engage shoppers on Shopify and turn customer conversations into sales with Heyday, our exclusive AI tool for retailers. Deliver 5-star customer experiences at scale.
