One of the most sought-after social media perks, especially for young adults, is Snapchat Streak. A Series is when you exchange Snaps with a friend for several days in a row. The longer you do this with a friend without interruption, the longer your Snapchat Series will be.
The only thing to keep in mind when trying to streak is that you should exchange Snaps with a friend every 24 hours. Chats and Snaps or video calls sent from Memories or Snapchat Spectacles do not count.
There have been multiple cases where friends have sent Snaps over the course of a year. But the longest recorded Snapchat Series lasted 909 days – nearly two and a half years!
What If You Lose a Series?
The best thing about this type of Series is that it is not exclusive. You can have as many Series with as many friends as you want, but you better remember to send a snap to a friend someday and ruin the Series!
Snapchat does its best to remind you of a Series by displaying an hourglass emoji next to the Serial number, but people can still forget, you know!
Or maybe you ran into connection issues and that huge 404-day Duration with your best friend is gone!
There are other reports where Snapchat users are complaining that they are losing their Streak with a friend through no fault of their own. They sent the snaps, got them, continued to do this every day for several days, and yet, without warning, Serial suddenly disappeared one fine morning!
But don’t worry, all hope is not lost. You have a chance to get back a Series you lost with a little help from Snapchat. In this article, we will tell you how you can recover a lost Snapchat Series.
Snapchat has you covered
Snapchat, and every social media for that matter, encourages users to interact with the media. Platforms often have a reward system, but if there’s one social media platform that understands the value of rewards better than anyone else, it should be Snapchat.
It encourages user engagement and appreciates the time users spend on the platform. Therefore, it is highly unlikely that someone would want to disappoint users by arbitrarily deleting their Series.
To that end, Snapchat makes sure that if you lose your Series through no fault of your own, it’s reinstated. But you’ll have to let them know.
It can be via email, but the best way to submit a request is through the official support page.
Go to the Snapchat website and scroll to the bottom of the webpage. click Support.
The support page will now load and you will have to click Contact us.
Under Contact us panel, Snapchat will ask how they can help you. There is a section for users who have lost their Snapchat Series. click My SnapStreaks disappeared. Then scroll down and click Yup beside Do you still need help?
You can now make a request, which you can do by entering your username, email address, mobile number, device, friend’s username, and a few other things. You will also need to provide details such as when the Series started, how long it lasted, whether you saw the hourglass counter.
You will also see another box asking you to enter any extra information. You can indicate the possible reason why you lost Snapchat Streak, such as network problems. Remember, Snapchat needs to understand that it’s an issue with the app that’s causing Streak to disappear, not your forgetfulness!
Snapchat Will Return
Most of the time Snapchat will bounce back to let you know if it can restore your Streak.
Don’t make it a habit
But remember, don’t make it a habit of losing your Snapchat Series and then contacting Snapchat about issues. Snapchat looks at your history to see if your problem is real. Doing this regularly without substantial evidence will likely result in Snapchat not responding to your requests with positive news.
Have Fun Snapchat Stripes!
This is how you can get your lost Series back. Ultimately, whatever you do, the decision to restore the Series rests with Snapchat. If your problem is real, there is little doubt that Snapchat will bring back the Series you lost. But if Snapchat thinks the Series isn’t lost due to an app bug, you probably won’t be able to get your Series back.
In the meantime, enjoy Snapchat Streaking and contact Snapchat’s support team if you’re having trouble getting back the Series you’ve lost.
Which is your longest series? Have you lost anyone? Did you manage to save? Let us know in the comments section below.