If unusual stories about the Apple Watch aren’t just about stalkers spying on ex-girlfriends, thankfully, we’d also like to avoid going through what Vic Son had to go through. This former Boston salesman had the unpleasant surprise of seeing his watch die just 4 months after purchasing it. Never mind, he told himself, just run the one-year warranty to get a new model.
Of course it does. Vic Son then receives his new Apple Watch and ships the defective device to Apple via FedEx within two weeks, per the warranty contract. That way he makes sure he doesn’t have to pay anything – or so he thought. Indeed, everything happens in the first months of this change. But last month, Vic Son received a $328 bill, the price of his new Apple Watch, which he shouldn’t have paid.
Apple accuses Fedex of not refunding this user
The user then contacts Apple, who explains to him that he never received the defective Apple Watch. The company then recommends contacting FedEx to find out what happened and trace the device. The job turned out to be more complex than expected, as the company itself had no clue. Vic Son is advised to file a complaint so that an investigation can be carried out later. But again, the method won’t work.
A few days later, she received an email informing her that her complaint was dismissed because she stated it was hers in her contract. “Agreed not to make any claims arising from the shipping services provided by FedEx. » A new ping-pong conversation between Apple and FedEx follows until they are contacted directly by the Cupertino company. The right one this time. The brand understands its mistake by explaining that it should never be referred to FedEx.
The story ends well. Vic Son will get his refund and a pair of AirPods as an apology.
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