Often times when we get poor customer service we have no real recourse, but after months of having a Time Warner HD issue, I found help at: Time Warner Cable Assistance My Twitter account on the way to fix my HD cable pixelation and overlay problem.
We called Time Warner support and dismissed various Time Warner technicians over the years, but we almost gave up when a technician told us the best solution was to use the dual receiver on our DVR to record the HD and SD version of a device. to show. The problem seems to improve once some technicians come to work, but after calling support several times over the past year, we stopped anyone from coming to the apartment because we couldn’t get out of work. past weak support. While on the phone, it was not offered to diagnose our signal remotely.
In some cases, we resorted to watching the Time Warner Cable iPad app because Time Warner Cable HD was too bad to watch. Check out the clip we recorded in HD from Time Warner Cable:
Fast forward to this weekend where even Time Warner On Demand was giving us trouble. Frustrated, I posted a Tweet to: TWCableHelp Twitter account commissioned on a Saturday afternoon and by an incredibly helpful person. Within a few minutes he checked and said, “The incoming signal is at the bottom of the range. It’s probably low enough to cause tile.”
This was a welcome diagnosis, as it meant that the technician who came in would know what was wrong and what to fix, rather than troubleshooting random items. The Time Warner Cable Twitter support team was able to set up an appointment for me via Twitter and even offered an 8am tech visit on Easter Sunday, and we got through. We expect Time Warner Cable technology to arrive tomorrow, but we’re already hopeful that our issue will be resolved.