Microsoft Teams has become an integral part of many companies and organizations that rely on Microsoft Azure and Office in particular. However, several Microsoft Teams users are complaining that they cannot view the Status or that the Status is not updated. Also, other users are displaying the Status Unknown error.
Status plays a vital role in a formal setting. Employees can see that the person on the other end is busy, available, in a meeting, on a call, etc. Lets you know if it is. Depending on the status set in the profile and visible to all other team members, the person can communicate or choose a convenient time to communicate. The message can be crafted accordingly, letting the user know if something is urgent. Either way, Status, though a minor feature, plays a larger and more important role.
Here’s how to fix it.
1. Try Teams Web or Mobile
Microsoft Teams is available on all popular platforms such as desktop, web browsers, and mobile apps for Android and iOS. If you can’t view the status correctly on one platform, try another platform to rest right away. After dealing with the task at hand, try one of the solutions below to fix Teams’ Status Unknown or Status missing error.
2. Reset Status
If the problem is not common and only happens to one user, have them reset the status. You can do this from the same menu that sets a state.
3. Select Teams Only Option
Microsoft Teams has an option called Coexistence Mode that allows users upgrading from Skype for Business to co-exist directly with users joining Teams. By default it is set to Islands mode.
Open Microsoft Teams Admin Center and go to Organization-wide settings > Teams upgrade. Select Teams only from the drop-down menu next to Coexistence mode.
Restart Teams once and confirm if Status is now showing correctly.
4. Uncheck Register Teams as Chat App for Office
Another reason for the conflict could be that the Teams app is set as the default app for chat for Office users. This means Teams imported Status from Office Suite and resulted in Status Unknown or Status missing.
Stage 1: Click on your profile avatar and select Settings.
Step 2: Under the General tab in the left sidebar, uncheck ‘Save teams as chat app for Office’. If the option is already disabled, try enabling the Status instead of syncing it properly.
5. Delete Settings Files
After this step, the Teams app will be reset. This means you may need to sign in to Teams again and re-set some preferences. Still, all data stored in the cloud remains untouched. this settings.json is the file where all your Microsoft Teams settings are saved. Deleting it forces Teams to create a new one.
Stage 1: Press Windows key+E to open File Explorer and type the following address to quickly get to the file folder. If you display an error, first check Hidden items under the View tab of File Explorer.
Step 2: Delete the ‘settings.json’ file. It is recommended to make a backup of the file before doing this. Copy it to the desktop.
6. Sign In Again
So far, you have made and tried a few changes using the solutions above. This can help resolve Status not working or Status Unknown errors.
The option can be found under the profile logo menu.
7. Multiple Team Accounts
Are you part of multiple teams and signed into multiple Teams accounts? This can cause a conflict. Sign out of all accounts and then sign in to an account that you currently need or that doesn’t show Status in Teams.
8. Clear Cache for Microsoft Teams App
The cache is usually responsible for causing all sorts of errors; this applies to all apps, not just Teams. Note that clearing the cache files will log you out, but will not cause any data loss.
Stage 1: Close the Teams app by clicking the cross button.
Step 2: Open File Explorer again (Windows key+E) and paste the address below into the search bar.
Stage 3: Delete the following files and folders.
- app cache\cache
- GPU cache
- local storage
- tmpdelete teams cache files
Step 4: Restart your computer and restart the Teams app. Can you see the situation accurately?
9. Clean Reinstall
Some old system or setup files may have been corrupted, causing the Status to not show any errors. In this case, you need to reinstall the application. Get Revo Uninstaller to uninstall Teams and its remaining files. Then download and install a fresh copy from Microsoft.
10. Update Microsoft Teams and Windows
Keeping your Windows operating system and Microsoft Teams app up-to-date will install the latest patches for all underlying bug fixes. Status Unknown or missing error is not new and in the past, Microsoft acknowledged the problem. However, it continues to annoy users. Hopefully, if it’s still something on their end, it will be resolved soon.
Situation Can Help
Microsoft Teams makes a lot of sense and brings together chats from all the other Microsoft Office apps. As an afterthought following Zoom’s success, Microsoft ran into some problems integrating Teams with the wider Office ecosystem. Over time, most bugs are fixed and everything works as intended. There may be occasional hiccups, but this is to be expected from any app. We hope you can now view the status correctly in Microsoft Teams.
Next: Want to spice up your video calls in Microsoft Teams with great filters? Learn how to add or remove filters in Microsoft Teams.