RIO number: how to get your code to change operator

How to change operator without losing your phone number? Although mistakenly thought to be complex, it is actually very simple. All you have to do is have a code called RIO number which you will send to your new operator who will be responsible for ensuring portability of your phone number. How to get it is explained below.

Call 3179 to get your RIO code now

Regardless of your original carrier, now all you have to do is call one number, 3179 using your mobile phone to get your code. You will then receive your RIO number via SMS. The call to the server is free.

rio number

Note that this is the easiest way to get your RIO number, but it is not the only way. If for some reason you cannot call the sound server, you can also call your customer service or find it on your phone. online customer area.

Be careful, after you get your RIO number, don’t forget to mention it to your new operator as well as your phone number when making your new contract. Finally, if your mobile is still locked, if you have not decided to choose a bare smartphone and have not unlocked any carrier, you will need to consider unlocking it before inserting your new SIM card.

How to find RIO code without calling 3179?

Operators do not always offer a real alternative to one-stop number portability. Actually, only Free Mobile allows you to look up the RIO code directly in your client area. For other carriers, the only alternative is to contact their unique number, which includes 3179, or to put you in touch with customer service. That’s why we offer the procedure to review your RIO code in Free Mobile and quick access to phone numbers to get your RIO code.

Customer Service Orange SFR Bouygues Free Mobile

Check your RIO code in the Free Mobile Subscriber Area

It’s very simple for this:

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  • go preferably from your computer or tablet
  • Click on the Subscriber Area at the top right
  • Sign in with your Free Mobile credentials
  • Go to My Info

The RIO code for porting your number to another operator can be found on this page.

Contact Orange, SFR, Bouygues or Free Mobile private number directly to get your RIO number.

If there is no other solution, the easiest way is to contact your carrier’s number reserved for RIO codes:

  • Orange / Sauce : 0800 003 179 where 527 from an Orange/Sosh line
  • Red by SFR / SFR : 0800 973 179 Where 933 from the operator line
  • Bouygues / B&You : 0800 943 943 Where 658 from a Bouygues line
  • free mobile : 0 805 92 3179

In case of a problem call Orange, SFR, Bouygues or Free Mobile customer service by phone

If that doesn’t work, we recommend contacting your carrier’s customer service directly. This is usually possible by chatting in your customer area Help.. This has the advantage of giving you a quick response and less hindering your interaction with customer service.

contact customer service by phone

If necessary, you can also contact your carrier’s customer service directly at the following numbers:

  • Orange : 3900 from any fixed or mobile line or +33 9 69 39 39 00 from abroad
  • SOS : 3976 from any fixed or mobile line or +33 9 69 39 39 00 (Like Orange) from abroad
  • SFR : 1023 from an SFR line +33 6 1000 1023 when appropriate or from abroad
  • red by SFR : most of the operations should be doable from your client area. Communication 0801 82 00 36 if appropriate.
  • Bouygues : 634 from a Bouygues cell phone, 1034 from another line or +33 6 60 61 46 14 (Bbox and Package) or +33 6 68 63 46 34 (Mobicarte) from abroad
  • B&You : 614 from a Bouygues cell phone, 1064 from another line or +33 6 60 61 46 14 from abroad
  • free mobile : 3244 from any fixed or mobile line (note, special tariff number) or +33 1 78 56 95 60 from abroad (the price of a standard call to France)

How long will it take for my number to be available on my new carrier?

When your RIO code is sent to your new carrier, porting your number is automatic. usually takes one day, unless requested otherwise.. During this period, your line will be interrupted for a short time and calls made to your number may not go correctly or may fall on another subscriber’s line.

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Also note:It is highly recommended that you make your portability request at the beginning rather than at the end of the week.. The one-day period should actually be understood as: one business day delay. In other words, if you start your request on Friday, you risk finding yourself without a phone until Monday, or at worst Tuesday.

New phone

An SMS will inform you in any case about the progress of the procedure.. One can add to this four-hour activation period for your new SIM card. But activation usually occurs immediately as soon as the new SIM card is inserted into the smartphone.

Can my carrier charge me for number porting?

The answer is clear and unequivocal: no.. Portability is completely free and neither your old carrier nor your new carrier can charge you for it – that’s the law. If you believe your carrier has charged you for portability of your phone number, contact a consumer association as soon as possible.