Is this Steam game bad? Here’s how to get a full refund

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We all fell for it. Steam is starting a new promotional period, we look at the prices a lot and this little game for only a few euros, which we know nothing about but looks very promising, falls into our basket like a magic wand. That’s the tragedy: when you test the game in question, it becomes clear that it is not to your taste and you will never touch it again.

Of course, since there are hundreds of them on Steam, it is less of a problem when we are talking about a game that costs only a few euros. But it soon becomes more frustrating when you drop down to the final €80 AAA and realize it’s not to your taste. Worse still, you may fall for one of the many scams on the platform that mimic a popular game to attract less suspicious players.

What are the conditions that must be met to receive a refund for a game on Steam?

In short, there is no reason why you would want to get a refund for a game purchased from Steam. The good news is that this is entirely possible. What’s less good is that it’s not possible to get any kind of refund. More specifically, two conditions must be met for Steam to agree to refund you for the game:

  • The refund request must occur within: 14 days after purchaseIn accordance with French legislation
  • you must have played less than 2 hours to the game in question, otherwise Steam will refuse the refund
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For some games that only last a few hours, this delay is more than enough to get a feel for the overall experience. For those that last several dozen hours, the situation becomes even more complicated. Especially if 2 hours are barely enough to get through the training phase… Therefore, if you are in doubt about your desire to continue the game, you should be careful not to exceed the time limit.

How to get a refund for a game on Steam?

But if your decision is made and all conditions for a refund are met, all that remains is to submit a request to Steam. Nothing too complicated, but the platform can still make it easier for players. In fact, you do not need to look for a return button on the game page in your library. To win your case, you will need to go to a special website. Descriptions:

  • Go to: Support page Clicking on Steam this link
  • If you haven’t already, sign in to your Steam account. Connection
  • You can also access this page by opening Steam and then clicking the icon. Help > Steam Support (at the top of the window)
  • The page then shows you your recent purchases. There is a high probability that the game you want to get a refund for is available there.
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  • Otherwise click acquisitions then type the name of the game you want to get a refund for
  • Click later I want to request a refund
  • Select the reason you want a refund
  • Then choose the refund method
    • Refund to my Steam wallet: adds credit to your account that you can later use to purchase and/or reduce the price of another game
    • Refund for Visa ending in XX: transfers to the bank account linked to the card used at the time of purchase

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And there you go! After a few minutes, you will receive a confirmation email from Steam informing you that the refund has been issued. If you chose a transfer, it may take a few days to arrive. The game will automatically disappear from your game library.

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