You need to know how to reset a frozen Surface Pro 4 because nothing is more frustrating than having your workday ruined by your PC.
You probably use your Surface Pro 4 for almost everything you do, and that’s why a frozen Surface Pro 4 is so frustrating. Your Surface Pro should let you take notes, use your favorite programs, and have fun wherever you go. It should never let you down when you need it most.
Here’s how to reset a frozen Surface Pro 4.
Surface Pro 4 with Type Cover and Surface Pen.
Before Reset
When you reset a frozen Surface Pro 4, you may lose anything you didn’t save before. Therefore, it is important that you try every possible solution before resetting.
Change the way you interact with your Surface Pro. Instead of using the Surface Type Cover and the mouse, tap the screen with your finger to see if something happens. If you’re using touch, switch to mouse and keyboard. This may save you from resetting. Surface Pro devices can sometimes have accessory issues.
Surface Type Cover
If you’re using a Surface Type Cover and your Surface Pro isn’t doing anything, remove it and put it back on. Windows 10 sometimes fails to detect covers without warning.
If you’re running Windows 10 and you’re using a Bluetooth mouse or keyboard, try turning your Bluetooth device off and then back on. Sometimes users assume they have a frozen Surface Pro when their device just stops talking to their mouse and keyboard.
Only if none of this works, you should not reset your frozen Surface Pro 4.
How to Reset Frozen Surface Pro 4
Press the Volume Up and Power buttons on your Surface Pro 4 to reset the Surface Pro 4. Press and hold these buttons together for 15 seconds.
Volume and Power buttons on Surface Pro 4.
You will know when the reset was successful as the screen of your Surface Pro 4 will show the Surface logo. Wait for your device to fully reboot.
Now that you have used a reset to fix your frozen Surface Pro 4, you can continue working. Because it starts from scratch, you must enter your Microsoft Account password or use Windows Hello to unlock your device again.
Depending on what you did before, you can pick up exactly where you left off. Microsoft Office programs such as Word, Excel, and PowerPoint have built-in recovery tools. When you open it, they will ask you to continue where you left off. Microsoft Edge also reopens existing tabs when a reset occurs.
If you need to reset your frozen Surface Pro 4 frequently, you need to investigate what is causing the problem.
To use Must Be Mobile To find out more about your system and issues that can cause your device to behave strangely, you can find the Surface Pro 4 Issues breakdown.
If troubleshooting still doesn’t fix your issue, you can reset your Surface Pro 4. Be sure to back up all your photos, documents, videos, and other files before you try the reset though. If your computer is running out of storage space, you need to clear all your files for a successful reset.
When even reinstalling Windows 10 fails, it’s time to take your Surface Pro 4 to the Microsoft Store for service. Be prepared to pay to fix the problem. Microsoft’s hardware warranty covers only one full year of service. When that year ends, the company may charge you for shipping and any internal parts that need repair. If that happens to you, it may be cheaper to buy a 2017 Surface Pro or Surface Laptop instead.
