How to Reset Frozen Nexus 5X or Nexus 6P

Recently, more and more smartphones are coming to the market without a removable back. That is, if it is frozen or running, users cannot pull the battery. All in all, this quick guide will explain how to reset a frozen Nexus 5x or Nexus 6P that is not working properly or is having problems.

At the end of September, Google introduced not one but two new Nexus smartphones for 2015. These were the Nexus 5X and Nexus 6P. Both are excellent smartphones with great cameras, front-facing speakers, fingerprint scanners, and even the Nexus 6P has a 5.7-inch Quad-HD display and premium metal design. Great phones, but some users may experience occasional issues.

This doesn’t happen often, but many older Samsung or LG owners are accustomed to taking the battery out for a minute or two. A trick that solves almost all minor problems that users and family members often ask me. This is not an option here so if your phone is frozen, below are the simple steps to reset it.

Both new phones from Google run the latest Android 6.0.1 Marshmallow, which is as fast and fluid as any operating system they’ve ever released. It’s faster, more efficient, safer and has better battery life thanks to some new features.

Each phone also has powerful processors with 2 or 3GB of RAM, plenty of storage, cameras worth using, and finally a first for any Nexus – good battery life.

While phones flash very fast and generally don’t have any issues, some owners may have issues that cannot be fixed from time to time. We haven’t seen many reports of Nexus 5X or Nexus 6P freezing, but if it does, here’s how to fix it.


Like the Galaxy S6, iPhone and many other phones where the battery is inaccessible, all it takes is a long press of a certain button.

If the phone is starting to slow down or act funny, hit the recent apps menu and close any unused running apps. However, if things freeze completely, here’s what you need to do.

Users are instructed to hold down the power button for at least 8 seconds and the phone will perform what is called a soft reboot. It may take about 10 seconds, but usually eight or so is enough. The phone will shut down, reboot and it should start and work as it should.

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Press and Hold Power for 8 Seconds

Press and Hold Power for 8 Seconds

If anything else, false problems may persist. Try closing running apps, uninstalling anything new, or plugging it into the charger in case it goes low. Sometimes phones can also have problems if there is not enough storage space.

The base Nexus 5X only has 16GB of storage and no micro SD slot. So things might be slow moving if users fill it up. As a result, you may need to uninstall some major apps or games, delete old photos or videos, and free up some space for things to run smoothly again. Go to Settings > storage > and see how much is left.

This is different from booting in recovery mode which is another way users can get and clear the cache at the same time, but that’s for another day. Typically, holding power for eight seconds quickly and all it takes is a reboot. Leave us a comment below if you have other problems.

Moyens Staff
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