How to Fix Samsung Galaxy “Disabled by Administrator” Error 1

How to Fix Samsung Galaxy “Disabled by Administrator” Error

Numerous reports have emerged recently that many Android smartphone and tablet owners are encountering an error listing “Disabled by Administrator, encryption policy or credential storage” when trying to change settings, toggling the Samsung Galaxy lock screen back to swipe. problems. Below we’ll explain how to quickly fix this for most users.

Android smartphones and tablets have many different security measures, and apps do just that. Many users enable some admin policy or encryption at some point and then find that they cannot access or change certain settings and options on their phones.

I recently encountered the “disabled by administrator” error on my Samsung Galaxy Note 5 when trying to disable my fingerprint lock screen security and reverted to a normal swipe to unlock or pin. Below is a quick fix to fix this issue for Samsung Galaxy users or any Android smartphone or tablet.

Some users digging into the settings on the Samsung Galaxy Note 5 and other phones may notice that all the lock screen and security options are disabled and greyed out. Instead of being able to change these settings, a grayed out error message pops up saying “Disabled by administrator, encryption policy or credential storage”.

Once that happens, users cannot change lock screen security from a pattern to pin code, use fingerprint or revert to anything other than fingerprint lock screen security measure. With the Jelly Bean update, Google added encryption to Android and since then this has been an occasional issue for Samsung Galaxy owners.

Those who want to go back to swipe to unlock on their phone, on Samsung devices, simply select “None” under lock screen settings, which is the default swipe method. If you are experiencing the issue outlined here, read on for more details.

If you’re facing the dreaded “Disabled by Administrator, encryption policy or credential storage” error on your Samsung Galaxy S6, Note 5 or other devices, here’s how to quickly fix it and access all your settings and lock screen options. .

Instructions

This usually happens if your smartphone or tablet is encrypted protecting files or certain features of the device. Those using Samsung Pay, Android Pay, Outlook or some other apps may see this error appear and be unable to change certain settings. Here’s how to fix it.

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Users will need to enter the settings menu on their Samsung Galaxy or other smartphone and tablet and clear their credentials. Once this is done, these options will no longer be grayed out. Below are some screenshots and step-by-step instructions for help.

  1. Go to “Settings”
  2. Personal Column and select “Lock screen and security”
  3. Then select “Other security settings” or “Other”.
  4. Scroll down to credential storage and select “Clear credentials”
  5. Now change the lock screen and other setting options

Galaxy credentials

Selecting the “clear credentials” option will be greyed out, everything will be cleared and users will be able to access all settings again. If it is already gray, there is another problem and a several forums for help.

For whatever reason, Samsung Pay disables changing certain options or settings if the credentials change due to some secure 3rd party apps or switching to something like a fingerprint for lock screen security. All users have to do is follow the above steps and clear their credentials and that should fix the error message.

It’s worth noting that this will not delete fingerprints or patterns, pins or passwords saved on a device like the Galaxy S6 or Galaxy Note 5. Users will then be able to choose their preferred lock screen method and continue using their phone.

This is a strange error that we are getting asked more and more, so give the above steps a try and regain control of your Samsung Galaxy smartphone or other Android devices.

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