“Help, I’m not receiving calls but my iPhone keeps showing voicemail!” This is a common complaint we hear from customers at Verizon, AT&T, and the Apple Store who are frustrated with missed calls because their iPhone isn’t ringing, and then suddenly find they have voicemails.
Users often think that this is a major problem with their iPhone and eventually spend time going to a store for help and then waiting for someone to take a look at the problem.
Often times, there is a quick fix for an iPhone that is not ringing but is showing voicemail notifications. There is always a possibility that there is something wrong with the way the phone connects to the network but before you waste your time going to a store, you should try this simple fix that might fix the problem in a matter of seconds.
This is what you need to do if your iPhone is not ringing but t0 is heading towards voicemail.
When this happens, there is probably nothing wrong with your iPhone. Instead, Do Not Disturb is probably on and will send all calls to voicemail unless the caller calls back within three minutes. This is why you may receive some calls, but most of them show up as voicemails on your iPhone without any ringtones or notifications.
This happens when you accidentally turn on Do Not Disturb on your iPhone. Introduced with iOS 7, this is a core feature on the iPhone and is part of iOS 11 and iOS 12.
It’s easy to accidentally turn on Do Not Disturb when changing settings. There’s an option to do this in the Control Center, which are half-screen settings and controls that you can use by swiping up from the bottom edge of the phone on most models or by swiping down from the top-right corner on the iPhone X.
If you see a month, your iPhone is in Do Not Disturb mode.
Here’s how to tell if Do Not Disturb is the reason why your iPhone isn’t ringing all the time. Look in the upper right corner of any screen and see if there is a small half-moon next to the clock. If you see this, Do Not Disturb is on.
If you want callers to pass, you have to hang up. The fastest way to do this. You can see what this looks like below. You can do this quickly if you’re on the home screen, if you’re in some apps, you may need to swipe up and then pull up a small screen tab that appears.
Open Control Center and tap the moon to turn off Do Not Disturb for your phone to ring.
You will see various options like the picture above. There is a moon icon on the right side of the screen. If it’s on a white background, Do Not Disturb is on. . This will change the background color to gray and the moon will disappear from the area by the time.
Now you should always be able to receive phone calls. If this does not fix the problem, you should go to a store for help or call customer support. You should also make sure that there is no program that opens it when you don’t want it. You can use this page to customize how Do Not Disturb works and set it up to work for you.
Learn how to use Do Not Disturb on iPhone to control when your phone makes noise and when you can think or relax without interruptions.
