If you suddenly encounter AirPods Pro audio problems, such as one of your AirPods crackling, stuttering, or no sound at all, you can quickly fix the problem and get back to your workout, work, or television show.
While many AirPods Pro users can fix their sound problems in a matter of minutes, others may need to have their AirPods serviced. In addition to providing possible fixes, we will also cover Apple’s AirPods Pro Service Program in this guide.
How to Fix AirPods Pro Sound Problems
Update Your AirPods Pro
If your AirPods Pro’s sound starts to crackle or you start to hear a static sound, the first thing you’ll want to do is update it to the latest firmware from Apple. New software can reduce these problems.
- Put your AirPods Pro inside the case.
- Make sure the chassis is connected to a power source. You can use the Lightning to USB cable or wireless charging if you have a compatible charger.
- Grab your iPhone or iPad and make sure it has an internet connection.
- Make sure your AirPods Pro are paired with your iPhone or iPad, then bring the device closer to the charging case.
For a more detailed walkthrough, check out our full guide to updating AirPods.
Check Your Connection
If your AirPods Pro has been updated with the latest firmware or the update didn’t fix the problem, make sure the device connected to your AirPods is nearby, whether it’s your iPhone or another device. If it’s in another room or very far away, that could be the source of the interference.
You may also get interference if there are other Bluetooth and/or Wi-Fi enabled devices nearby. Step away from these devices and see if the sound of your AirPods Pro improves. If it doesn’t go to the next step.
Check Your Other Apps
If you are using an app to stream music or play games, chances are that the app is causing the audio issues. To test this, try listening to audio using another application.
If your AirPods sound problems are limited to a particular app, try updating that app with the latest firmware. If that doesn’t work, contact the developer and see if they have a fix.
Unpair Your AirPods Pro
Unpairing your AirPods Pro from the device they’re connected to can also fix sound issues.
Go to your device’s Bluetooth settings, unpair your AirPods, restart your device (iPhone, iPad, etc.) and then after turning the device back on, reconnect your AirPods and see if the issue is resolved.
No Sound or Low Sound from One AirPod Pro
If one or both of your AirPods Pro earbuds have a lower-than-normal volume or no sound, here are a few possible fixes:
- Find your AirPods Pro case and make sure it’s fully charged.
- If so, put the AirPods Pro inside and let them charge for a minute.
- Open the AirPods case with your iPhone or iPad nearby.
- Make sure both buds are charged.
- If so, take them out of the box and put them in your ears.
- Test the sound.
If you’re still not getting proper sound, you may need to reset your AirPods. If that doesn’t work, you need to contact Apple customer service and see if they have a solution.
AirPods Pro Utility
If you can’t fix the audio problems you’re encountering, Apple’s AirPods Pro Utility.
The company has determined that a small percentage of AirPods Pros manufactured before October 2020 may experience sound issues.
Apple says the affected models will exhibit one or more of the following issues:
If you purchased your AirPods Pro in 2020 and are experiencing one or more of these sound issues, you may want to take advantage of this program.
To do this, you need to contact Apple or an Apple Authorized Service Provider so they can examine your device:
If your AirPods Pro is determined to be eligible for the program, Apple or an authorized provider will repair the left, right, or both earbuds free of charge.