Microsoft Teams has grown into one of the most popular workplace productivity and video conferencing apps over the past year. However, like all software, it takes action from time to time and consumes valuable time as you try to fix all possible problems. If this is the situation you are currently facing, one of the first things you should try is clearing the app cache of the Microsoft Teams client on your Mac or Windows PC. To help you with this, here is a step-by-step guide on how to clear Microsoft Teams cache on Mac and Windows PCs.
Microsoft Teams: Clear Cache to Fix Common Issues (2021)
In this article, we will show you how to clear app cache in Microsoft Teams on Mac and Windows. This should fix a wide variety of issues, including issues with updating your profile information or picture after editing your data. It’s also useful if an add-on doesn’t work as expected in Teams. So, let’s see how you can clear app cache in Microsoft Teams using Command Prompt on Windows and Keychain Access on Mac.
Clear Microsoft Teams Cache on Windows
To clear the application cache of the Microsoft Teams client in Windows 10 or Windows 11, you must follow these steps:
1. First, close the Microsoft Teams client. To do this, right-click on the application icon in the system tray in the lower right corner and select “check out“.
note: If the application icon is not immediately visible, click the “up arrow” to see all applications in the system tray..
2. Next, open a Command Prompt window with administrative privileges. To do this, search for “command prompt” in the Windows Search Bar and click “Run as administrator“.
3. Now, copy and paste the following command: rmdir /q /s %appdata%\Microsoft\Teams In Command Prompt and press Enter. If there is no error message, it means that the cache files were deleted successfully.
note: Instead of having you navigate to the Teams App Data folder in File Explorer and delete each folder one by one, we’ve included a nifty command in this guide to help you quickly clear the Microsoft Teams cache.
When you restart the application, it will automatically create new cache files. But remember that clearing cache files will log you out, so you will have to sign in again using your credentials. It will also clear the web client cache, icons, thumbnails, settings, screenshots and all plugins. However, your chats, meetings, planners, etc. does not delete any of them.
Clear Microsoft Teams Cache on Mac
As for Mac users, follow the steps below to clear Microsoft Teams cache and fix persistent bugs and issues with team collaboration app.
1. First, right-click on the Microsoft Teams app icon in your dock and select “check out“.
2. Open now finderclick “To go” in the top menu bar and “Go to Folder” choice.
3. Then copy and paste the following path into the text field in the popup window and click “To go“.
~/Library/Application Support/Microsoft
4. Now, right-click on the “Teams” folder and select “Move to Bin“.
5. Then, “Spotlight Search” by clicking the magnifying glass icon in the upper right corner of the menu bar. You can also use the Cmd + Spacebar keyboard shortcut.
6. Now, type “Keychain” into Spotlight Search and from the suggestions that appear “Keychain Access“.
7. Finally, in Keychain Access you need to search for “Microsoft Teams” and “Microsoft Teams Identities Cache“. Right-click on this item and select “Erase“. You have now successfully cleared Microsoft Teams cache on Mac and you can now turn off Keychain Access.
When you restart Microsoft Teams, the app will create a brand new set of cache files, hoping to get rid of any issues you’re encountering. As with Windows, this application will log you out and clear your settings. However, not all your chats, messages and meetings will be deleted and you will still be able to access them after you log in.
Troubleshoot Like a Pro with MS Teams
Now that you know how to clear the cache of the Microsoft Teams app on Windows and Mac, I hope this guide will help you fix your problem. If not, we recommend checking out the official Teams help center to see if you can. Find a solution there. If that doesn’t work either, sign in to the Teams support site (visit) and post your query on the Teams support forum. Hopefully, this will give you a definitive answer on how to fix the problem you are facing. In the meantime, you can also check out a few of our other tutorials, including how to enable noise cancellation in Microsoft Teams and how to create memes in Teams.
