HBO Go problems are very common and usually occur at the worst time – you don’t want to spend too much time looking for a fix, such as sitting down for Game of Thrones or over-watching The Wire or Barry.
Whether you’re dealing with HBO Go crashing or buffering and sign-in issues during a popular show, we’ve covered ways you can fix most of these problems yourself, without waiting for your HBO, cable or satellite company to help you out. .
Fixing HBO Go problems can be more complicated than troubleshooting HBO Now, as there may be problems with HBO Go, your cable or satellite company, or your Internet connection.
In this guide, we will help you find out if HBO Go is working and walk you through how to fix other HBO Go issues related to connection, sign-in issues and other errors on iPhone, iPad, Android, Apple TV, Xbox One. PS4 and other devices with HBO Go.
Is HBO Dropping?
How to fix most HBO Go problems?
If you are experiencing HBO Go problems, the first thing you should do is to see if HBO Go is working. Based on this you can say HBO Go’s Twitter support page as well as checking Down Detector to see if there are common HBO Go issues.
If everyone is complaining about HBO Go problems, the service is probably down and there is nothing you can do to fix the problem until the company fixes an issue on their part.
You can get updates from Twitter and in most cases you have to wait. If you have a specific issue, you can check below for more help. Even if the problem is common, we recommend that you check another device and restart your device to see if it fixes the problem.
How to Fix HBO Go Login Issues
One of our most common problems with HBO GO is signing in. This is because HBO Go connects to your cable or satellite account to verify your subscription. You’ll need to use your cable company login to sign in, and then HBO will need to verify this with your subscription.
If you cannot log in, you should go to your cable or satellite company’s website and try to log in there. If you can log in there, verify your password and come back. If you can’t sign in, reset your password or contact support for help signing in.
After you fix your password, you should be able to log in. If you continue to have problems, you may need to restart the app or your device to sign in.
How to Fix HBO GO Subscription Issues
HBO Go subscription issues are very common and usually easy to fix.
The most annoying HBO Go issue is that you can sign in but the app can’t find your subscription data. This happened to me on DirecTV after using HBO Go for two weeks and then it was suddenly dropped from my HBO account.
The first thing you should do is log into your account to see if the company you bought your TV subscription from is listed on HBO. If it shows up there, you’ll need to restart your device, check for an app update, then try signing in again.
If that doesn’t fix the problem, start with your TV service support and then contact HBO. Bypass AT&T Twitter support if you have DirecTV and call if you want help. The social media help provided via @ATTCares isn’t helping much.
How to Fix HBO Go Streaming Issues
If your HBO Go streaming sessions are plagued with buffering, streaming interruptions, lag and other issues, you may be able to fix some of these issues on your own. There’s a good chance this is your Internet connection or a specific device and not a general HBO Go issue.
The first thing to do is to restart your device. If that doesn’t fix the issue, see if you can stream on another device. If it’s limited to a single device in an area like the bedroom or the console in the basement, you may need better WiFi. Here is a look at some good routers to solve this problem.
Before purchasing a new router, you may want to reboot your router by unplugging it for 30 seconds and then plugging it back in. After this process is complete, try the stream. If you’re still having problems, run a speed test to see if you have a good connection with that device. You need at least 3 Mbps to use HBO Go, and you should expect more than that on most Internet plans.
How to Fix HBO Go Service Error Issues
If you get an HBO Go Service Error, you can fix it by taking action on your own without contacting HBO. Here’s what you need to do.
- Check for an app update on your device.
- Restart your device.
- Try playing another TV show or movie.
- Try another device.
- Try device specific troubleshooting on HBO
- Restart your router and modem.
This is a involved process, but it can help you solve this very annoying error on HBO. If that doesn’t work, you should try contacting HBO for assistance.
How to Fix HBO Go App Issues
You can fix HBO Go app issues by restarting or reinstalling.
If your HBO Go app keeps crashing or not working on iPhone, iPad, Android, XBox One, Apple TV or Playstation, you usually have an app issue that’s easy to fix.
The first thing to try is to check for updates in the app store on your device. HBO is constantly fixing bugs and issues with updates that you can install in just minutes.
You can also check if your device has a new update. Many consoles and smart tv devices install updates automatically, but you can go to settings to check for updates.
If there is no update available or this does not fix the problem, you will need to uninstall the app, restart your device, and then reinstall it. This helped us fix an HBO Go crashing issue on our iPad.
How to Fix HBO Go Video Issues
HBO Go video issues are usually a connection issue due to slow speeds on your WiFi or cellular connection. Use the Speedtest website or app to see how fast your connection is. If it’s slower than 3 Mbps, that’s probably the problem. To fix it, try turning on airplane mode, wait 10 seconds and turn it off.
If you can’t watch on your computer, restart your browser and then try again. You may need to update Adobe Flash on your computer. You may also need to update or at least restart your browser to get the latest updates.
This page will help you with your Adobe Flash problems.
How to Fix HBO Go Audio Problems
Is your sound missing when using HBO Go? The first thing to do is to check if it works with the headset if it’s a mobile device, or turn off the mute button. This can solve many problems.
The next thing you can try is to reboot the device and check the connections to a soundbar if you’re watching on TV. Sometimes you just need to restart your TV, smart device and soundbar to fix these problems.
You can also check if there is an update for your device or any driver update if you are trying to watch it on PC.
How to Fix HBO Go HDCP Errors
If you see an HBO GO HDCP error, it means that copy protection is not working, so you cannot watch HBO on your device. In most cases this is an error caused by a handshake issue and not an actual issue. For HDCP to work, your device and TV or monitor need to talk to each other over the HDMI cable and basically agree that you can’t copy the stream.
When you get this error, it’s probably an error. The easiest way to fix this is to turn off your TV and device, then turn them both back on and see if the error goes away. This will fix HBO Go HDCP issues 9 out of 10 times. If not, you may need a new HDMI cable or simply unplug and replug your existing cable.
How to Fix HBO GO Out of Service Issues
The HBO Go Not in Service Area error is very annoying, but you can fix it easily. This happens when HBO thinks you’re using the service outside of the US and US regions. You may be out of luck if you’re traveling, but if you’re in one of these areas, you can easily fix the problem.
- Turn off your device.
- Power off your router and modem,
- wait 30 seconds
- Plug in the power to your modem and wait for it to connect.
- Plug the power into your router and wait.
- Turn on your device and open HBO GO.
- Try and play a video on HBO Go.
This should fix the problem, but get a new IP address. You can do Check your IP address here To see if it’s in the US or a region. If this doesn’t solve your problem, the .
