It is possible to get a refund for an app purchased from the Google Play Store. Sometimes, we fall a little impulsively for an Android app that ends up being very disappointing. If you are an EU resident you have a withdrawal period of 2 hours to get your money back immediately and without justification. We explain the maneuver from A to Z.
First of all, you should know that Google Play Store has several refund policies. For apps and games, Request instant refund within 2 hours after purchase. You don’t have to justify yourself and the payback is instant.
Google Play Store Refund Policy
After two hours, Google is undecided about the possibilities offered. However, it is still possible to request a refund after the withdrawal period. You will be asked for a good reason. E.g the app doesn’t work or doesn’t match the publisher’s description.
Withdrawal times are different for other types of purchases. you have a time limit 7 days for Books, Google Play Movies and series content, provided you haven’t started reading them. For digital services, such as the purchase of a storage service, you have the possibility to request a refund within 14 days.
Finally, the third possibility is request a refund directly from the developerespecially if your time is up.
How to get a refund for an app from the Google Play Store within two hours?
You have just purchased an app from the Google Play Store. Unfortunately the latter does not suit you or works poorly on your smartphone, do not panic, you can get a refund within two hours without justification.
- Open Google Play Store on your Android smartphone
- Go to application page that you want a refund
- Tap on Refund
- Confirm by pressing Yes
- Finished. The app will be uninstalled immediately.
You will receive confirmation of the refund in the following minutes. We repeat once again this method only works within 2 minutes after purchasing an app. Please note that you cannot return or obtain an app or game. one time refund. If you buy again, you will not be refunded.
How to get a refund for an app after two hours?
The method is slightly different. If you missed the opportunity to request a refund within two hours, you can still catch up. Google doesn’t specify how long for games and apps, but this period is up to 14 days for digital services.
What you need to do to request a refund fill this form. In the second, you will be asked for a few pieces of information, including: reason for return. Because yes, this method also works for getting a refund for an in-app purchase or a monthly subscription to an app.
After Google asks how to contact you, it is better to choose by calling as it will be faster. It usually takes less than a day to review the claim. If your claim is accepted, the refund period also depends on the payment method (Google will refund you based on the method used for the purchase). To learn the repayment periods according to your payment method, go to this page.
How to get a refund for an app directly from the developer?
Last but not least, if you exceed the 14-day deadline or you have a problem with an app, you can do this. a refund request directly from the developerIt will be up to him to decide whether to accept the refund or not.
To do this, go to the application page, then below the details is the email of the developer, copy it and then send an email with the reasons for the refund. Processing time will really depend on the developer, it may take a few minutes for large developers and a few days for small developers.
So, I hope this little tutorial will be helpful for you to get a refund for an app or in-app purchase. If not, have you ever used a refund on the Google Play Store? Have you run into any problems with these few systems?
Also read: Google will refund in-app purchases made by your kids