Administrative procedures not your specialty? Then you’ve come to the right place. In this file we explain how you can cancel your free fixed internet subscription or Free Mobile plan. As you will see, the procedure varies depending on your situation.
You change the operator
If you’re leaving Free to go to one of their competitors and want to keep your phone number (landline or mobile), the steps to follow are pretty simple. Indeed, it is your new supplier who will handle the termination himself. you just need to take RIO code By searching for (Operator ID Record) 3179. A voicemail will then be interested in informing you about your RIO and your contract expiration date. Then an SMS will be sent to you with the code. It consists of 12 characters. In Free it always starts with “04”. Attention, take care to make a call from the line about the change. If you no longer have access to your phone, you should contact the operator’s customer service to let you know.
Once you have the number, you must forward it to your new operator so they can handle changing the line and terminating it at Toll free. So you don’t even have to contact Free yourself, which can save you a few tantrums. Your future supplier will also take care of: number portabilitywas made possible by the receipt of the RIO code. With very little effort, you now have the same phone number as before, but with another operator.
Cancel without a new subscription or keeping your phone number
Things get complicated if you want to leave Toll Free but without resuming a subscription with another carrier or if you want to get a new plan but not keep the phone number you have on Toll Free. The Iliad subsidiary does not allow the situation to be resolved over a simple phone call or customer area.
Must be sent letter of termination by registered mail Free to end your subscription. Allow 10 days’ notice from Free from the date of receipt of the request for the cut to take effect. You can also anticipate and indicate the date you want to end in your letter.
But to which address will you send your request? Free play is a scam and does not disclose this information on its website or in the documents it sends to its customers. Thus, he hopes to deter or force consumers to cancel. Call 32 44 customer service To ask for the address Of course, the counselor who will answer you is instructed to hold your leg for long minutes to entice you to stay on the Free. Once you have incurred this, he will email you the cancellation form and the return receipt, if any. But if you don’t want to bother talking to customer service, you can send registered mail directly. You can choose between two addresses:
Publisher
FREE termination
BP 40090
91003 Evry sedex
WHERE
Free Terminations
C/O PUBLICATION
6 Desir Prevost Street
91075 BONDOUF
Choose the first address that is the most up-to-date and currently provided by customer service. The latter is still functional at the time these lines are written, but will soon be no longer adaptable.
Once it considers your free letter, the operator will send you a cancellation confirmation and your final invoice to be paid. Depending on your situation, additional fees may apply for closing the account, but we’ll get back to that a little later. Do not forget to return the equipment and accessories provided to you free of charge within 15 days. Otherwise, you have to pay them as well.
What cancellation fees?
We will detail the possible situations depending on whether it is a termination of a mobile plan or a fixed internet subscription. If you want to terminate your contract free mobileIn principle, you are not engaged. There are then no termination fees payable, you just have to pay the current month.
However, the situation may become more complicated if you have subscribed to your package with an offer. smart phone rentalAssumes a commitment period of 24 months. Even if you are no longer a Free subscriber, you must continue to pay your monthly rent (from 12 Euros per month depending on the model selected) until the end of your commitment period. Please do not terminate your Mobile Free plan. to increase At a monthly price of 5 euros. If you rent a phone for 20 Euros per month for 12 months and you end your contract, you have to pay 25 Euros per month for the remaining 12 months. At the end of the 24 months the rental agreement renews automatically month to month, remember to terminate it too and return the device to the operator (in good condition, with all accessories, well packed and protected and not less than 30 days old) so you don’t have to pay any additional fees. The mobile shipping address is as follows:
Mobile Free Service
77581 Savigny-Le-Temple Cedex
Another scenario: you subscribe to a Free Mobile package with a commitment period. This is possible if you went through a Veepee exclusive sale with a 24-month commitment against a “free” smartphone. In this case, it’s impossible to avoid it: You either wait for your commitment to expire, or cancel and pay all remaining monthly payments at once.
We are moving to a termination. Free fixed internet offer after this. FAI doesn’t market any subscriptions with a commitment period, so you don’t have to pay monthly after your line stops. But be careful, if you are a Freebox Delta customer you may still have to pay for some of your Devialet TV player depending on the plan you choose. Keep this aspect in mind when canceling.
The exception comes from Veepee exclusive sales, which usually apply a 12-month commitment, as is the case with mobile devices. If you are in this situation and wish to terminate before the end of this one-year period, you must pay the remaining monthly payments. If you are a customer for 10 months, you must pay the remaining 2 months.
Free invoice too 49 euro line closure cost. This is a fixed amount charged to all subscribers regardless of their plan. If you leave Free for another Internet access provider, you can talk to your new operator and have them cover these €49 closing costs.
How to avoid paying cancellation fees?
As required by law, Free agrees to waive termination fees in certain circumstances, both on mobile and fixed internet. it’s called legitimate reasons free termination, the main ones of which we list below. To take advantage of this exemption, you must contact Free’s customer service. Then, after you approve your request, you must attach the supporting documents required in your case to your cancellation request sent by registered mail with return receipt (see above).
- Moving house: If you change residence and this is not covered by Free (including foreigners). If you move to a third party who is already equipped with a telecom offer, you must present that person’s proof of residence, a certificate of ownership and proof of identity.
- Job loss: You can choose not to pay any termination fees if you have been laid off or after a traditional termination. On the other hand, in case of resignation, the operator may reject the reason for job loss.
- Health problem or disability: You must prove that your physical or mental condition no longer allows you to use its Free services. A long hospital stay also makes it possible to initiate the procedure.
- Death : The family of the deceased can terminate their subscription free of charge by presenting a death certificate or a copy of the family registry if current.
- Over indebtedness: To prove your case, it is imperative that you provide proof of the over-indebtedness commission or a letter from the Bank of France.
- imprisonment: A prison sentence of more than 3 months in a prison establishes the right to free termination.
- Problem with portability: If the transaction fails when switching carriers, you have 12 days to request free termination of the contract.
- The service is not running: If you do not have access to the Internet or phone 30 days after receiving the subscription confirmation letter, or if a malfunction is detected 30 days after installing the box.
- Price increase or decrease in services: If Free increases the price of your subscription, withdraws functionality, or changes your contract to lower the quality-price ratio of your offer, the customer has the right to request a free termination.
Here, you know everything! As you can see, canceling your Free subscription can be complicated depending on the situation you’re in. The easiest way is to ask your new supplier to assist you with administrative procedures or even payment of cancellation fees whenever possible. Orange, SFR and Bouygues Telecom will be very happy to have managed to get a client from Free.
