PS5 error codes are something no one wants to see – if you’ve spent a lot of money on this precious console, it’s alarming to see it crash a bit. But maybe it’s not so bad – an error code can often be fixed or resolved with a lot of hassle. The number of PS5 error codes you need to know is relatively few, which is good, but we’ll still explain them all, what they mean, possible error code fixes, and how you can keep your PS5 working correctly all the time. so you can continue playing the game.
PS5 error code CE-108862-5
“Cannot connect to server.”
This is another connection error message, but this time it’s probably related to the servers of the game you’re playing. If the PlayStation Network status page linked above confirms that everything is working now, check the game developer’s website or social media channels to see if there are any particular issues. Again, this is probably a temporary connection error so if you can’t fix the problem, wait and try again later.
PS5 error code CE-109506-1
PS5 error code CE-109506-1 appears to be preventing players from connecting to PSN as it appears on our PSN servers, but as of now we are not aware of a fix or even a cause for the code. We searched Sony’s website thoroughly and it wasn’t listed there, so it’s probably a popping issue. At the time of writing, PlayStation has yet to acknowledge the issue, but given how widespread it seems, that situation is likely to change soon.
PS5 error code CE-105799-1 / CE-113212-0
“Cannot connect to server.”
These are PSN connection error messages so the first thing to do is, PlayStation Network status page to make sure everything is up and running. If there is no ongoing maintenance or outage, restart your PS5 and reconfigure your wireless settings, check if your router is within range, or switch to a wired connection if possible. If the problem persists, turn off your modem and router for 5 minutes, then reboot and update your router’s firmware if applicable. If the issue is still not resolved, it could be a temporary connection error so wait and try again later.
PS5 error code CE-107520-5/ CE-108889-4
“Please install the latest system software.”
This PS5 error code means that your system software is out of date, so connect to the internet and follow the instructions to update to the latest version. If you cannot connect your console online, you can download and install the latest system software via a computer to a USB drive or update it using a game disc. For more information on this process, see the official PS5 System Software Update domain.
PS5 error code NP-102955-2
“Account information is incorrect.”
If you are getting this PS5 error code, the PlayStation Network account login information you provided does not match the records Sony has kept. Double check that you have entered the correct email address and password (case sensitive), and if you are sure that the information you entered is correct, you should contact customer service to reset your password.
PS5 error code CE-108255-1
“Something went wrong with this game or app.”
A few players are getting this PS5 error code and unfortunately the first guess doesn’t sound very good. Some get this with a particular PS5 game, while others get the error on every PS5 title they try. While Sony has yet to make an official statement on the matter, several people report that they have spoken to customer service and have been informed that they need to return their hardware for replacement. If you are getting this error and the error persists, you should contact PlayStation customer service for more details.
Other PS5 error codes
If the specific PS5 error code you are experiencing is not listed here, there are other resources you can turn to for support. Reddit PlayStation Community Support Team is currently building this PlayStation Error Code Database to cover a wide variety of issues or you can search for the error code at the address below. PlayStation Support check the site itself to see if there is a support article.
PS5 tips | How to eject PS5 disc | Where is the PS5 power button | How to turn off PS5 | PS5 standby mode | PS5 horizontal or vertical placement | PS5 storage | PS5 compatible SSD | PS5 game sharing | PS5 Media Gallery
