Nintendo is a company that respects people as well as the environment. He made a decision in Japan that many service technicians around the world would like to have adopted in their country. Company employees will have right to refuse to repair the console rude customers. The information is very official, as the company announced it on its Twitter account and updated the terms of use.
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It seems logical: you should be polite to the junior staff, especially if you really need their services. After-sales service workers at Nintendo’s Land of the Rising Sun had to endure countless harassment before the company decided to change its policies regarding big draws product returns, replacements, and other repairs. Technicians who are victims of physical or verbal abuse or unnecessarily monopolized by customers may refuse to provide its services. Note that the Nintendo Switch is selling roughly 300,000 copies a month in Japan and surpasses the milestone of 110 million units sold worldwide.
Nintendo service technicians in Japan fall victim to harassment from disgruntled customers
The Kyoto firm believes its customers will accept this decision. Their representative told Kyodo News: “We made this decision after we concluded that our customers will understand, thanks to our reputation for responding to their requests in good faith”. This ad very well received on social networks, also the Ministry of Health (which includes the Ministry of Labour). In a country with a bright image like Japan, where online insults are punishable by a year in prison, we never thought that Nintendo employees could be victims of harassment and that it was necessary to enact a rule to avoid such crimes. situation.
However, the problem is very real. Hiromi Ikeuchi, a professor of social psychology at Kansai University, puts this phenomenon in perspective. He says: “In recent years, social media posts have made visible the harassment that workers are increasingly experiencing across all industries. Customer attitudes are also changing “Like Ms. Ikeuchi, many experts believe this. Nintendo’s decision could cause social change and said it could have a positive impact on other companies as well.
Source : Eurogamer
