Nexus 9 Android 5.0.2 Update Issues and Fixes

Earlier this week, an update finally arrived for Google’s famous Nexus 9 tablet, but it wasn’t the update most users wanted or expected. Instead of offering Android 5.1.1 Lollipop like other recently acquired devices, Google shipped Android 5.0.2 to the Nexus 9 and this is causing problems for many owners.

Announced in October and released on November 3, the Nexus 9 was supposed to be Google’s latest and greatest tablet. However, for some reason, it did not receive much attention and this week it received its first update after more than 5 months. All this time, almost every Nexus has seen Android 5.0.2, 5.1, and now some are getting Android 5.1.1 Lollipop.

The Nexus 9 has remained on Android 5.0.1 since November, all other devices received at least 2 more updates and this week it finally got Android 5.0.2 Lollipop. However, the update fails to complete for many tablets and some users are making the Nexus 9 completely unusable. Read on for more details.

It is explained in more detail at. Android PoliceIt’s a big issue with the Nexus 9 update that no one wants. All owners were expecting Android 5.1.1 Lollipop to arrive this week, not Android 5.0.2, which was released in November.

And although Google announced Android 5.1.1 Lollipop is also coming to the Nexus 9 as of May 7 yesterday, most users will have to accept the Android 5.0.2 Lollipop update first, an update that has been causing problems for many.

It’s just a day after Google started rolling out the Nexus 9 Android update and we’re seeing a flood of user complaints. there are countless reports of problems on google product forumsAndroid Center forums, XDA and more. Basically, many Nexus 9 owners are having issues.


It looks like the Nexus 9 Android 5.0.2 Lollipop update either fails to complete and users get a device rebooting to an Android figurine next to a red exclamation mark, or the update soft bricks devices and renders them unusable.

Nexus 9 Issues and Fixes

This doesn’t seem very common, but there are enough complaints that it’s something owners should be aware of before accepting the update. Apparently the most mentioned complaint is that the update failed to complete for some reason and the device reverted to an Android figure with a red exclamation point. If this happens, long pressing (more than 10 seconds) the power button will restart your tablet, but you will be back to the previous version 5.0.1 before attempting the update. Google’s forums are full of suggestions that none of them work.

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Users are instructed to try clearing the cache during recovery and then completing the update again. For some, it completes smoothly, but for others, the tablet no longer seems functional. We shouldn’t have these problems for an update that is 5 months late, but unfortunately that’s the case.

Another problem is that the update is complete but users’ tablets are stuck in what is known as the boot loop, where it just keeps restarting, rebooting and rebooting or shutting down completely. If this is a problem try holding power and mute at the same time and boot into recovery. Now, scroll down with the volume keys to look for the Recovery option and tap the power button once again to select it. It will now reboot to a green Android logo, press and hold the power button once again then press the volume up button at the same time. Scroll down to wipe cache partition and press power to do that and hopefully this will fix your issue. It should clear the cache, then restart your Nexus 9 tablet and everything should be fine.

This fixes it for most, but some still have problems. If so, we recommend performing a factory data reset by following the same steps above but choosing “wipe data/factory reset” instead. This will wipe all user data and information on the tablet, but it’s your only option if you get stuck in a boot loop.

Factory Picture

Another option, and probably the best at this point, is to download and install the Android 5.0.2 Lollipop update using Google’s factory image. This will wipe the tablet as well, return it to its “factory” state out of the box and ensure you have the latest Android 5.0.2 and a clean slate ready to receive the Android 5.1.1 Lollipop update later this week.

To install a factory image on your Nexus 9, follow the steps in the link above, just download the latest factory image for Nexus 9 instead of Nexus 7 and follow all the steps. It’s pretty easy and shouldn’t take more than 10-15 minutes.

Currently, the Nexus 9 Android 5.0.2 Lollipop update appears to be causing problems for some, if not all. Our own tablet has been seamlessly updated and we are now waiting for the newly announced Android 5.1.1 Lollipop update to arrive.

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If you haven’t updated yet, wait a few more days because Android 5.1.1 should hit all Nexus 9s as soon as this weekend and an updated factory image will be released by Google as well. We’ll be keeping an eye out for more details and will update once we know more. Did the 5.0.2 update brick your Nexus 9? Leave a comment below and let us know how the update worked for you.