Top 11 Fixes for FaceTime Audio Not Working on iPhone and iPad

FaceTime is a great video calling service that Apple users value. It’s pretty simple to use and that’s one of the reasons people love it. That said, FaceTime gets all hell out of it, especially when its audio stops working. FaceTime audio not working for you too? Check out 11 fixes for FaceTime Audio not working on your iPhone and iPad.

For some users, the FaceTime audio option is grayed out. Others cannot hear people while on a FaceTime call. To fix the problem, first check your internet connection then follow the solutions mentioned in this post.

We’ll start with the basic solutions that require you to check a few things first. Let’s start.

1. Check Compatibility

If you bought a new iPhone or changed country/operator, you should first check if FaceTime is supported. This is because FaceTime audio is not available in some countries, regions or carriers. You should check carrier support for your country from the official Apple website.

2. Restart Phone

Once you’re sure that FaceTime audio is supported for your iPhone, you don’t need to mess around with any settings. Do a simple reboot to fix FaceTime audio issues. Save what you’re doing and restart your iPhone or iPad. After restarting, try calling via FaceTime and see if the sound issue is resolved.

3. Check the Volume

We often think that there is a major problem with FaceTime and overlook simple things. If you cannot hear the other person’s voice, you should check the volume of your iPhone or iPad. Make sure it’s not too low. Use the physical Volume up button on your device to increase the volume.

Fly: Find out what’s the difference between FaceTime and Google Duo.

4. Unmute the Microphone

Another simple thing you can ignore is the mute option. You may have accidentally muted yourself so the other person cannot hear you. Tap the Mute button below the FaceTime video to turn up the volume.

5. Check Microphone Problem

Since you are facing a sound issue in FaceTime, you should ignore the fact that it might be a problem with the microphone itself. Check and verify if the microphone works for other apps. Do a normal call or internet search through any calling app and see if you encounter the same issue.

Pro Tip: If you bought a new iPhone, you should check if there is a thin transparent cover around the microphone. Sometimes even this blocks the sound, causing users to experience various sound problems.

6. Close Other Apps Using Microphone

Another app using the microphone on your iPhone or iPad? This could also be the reason why you are encountering FaceTime audio problems. Check and close any other apps that might be using the microphone. This includes messaging and music apps.

Fly: Control which app is using the microphone on your iPhone using the privacy features.

7. Set the Correct Date and Time

FaceTime requires the correct date and time to be set on your iPhone and iPad. To set the correct time, go to Settings > General > Date & time. Enable Set Automatically.

8. Disable Noise Cancellation

You should also try disabling the noise canceling feature on your iPhone. To do this, go to Settings > Accessibility > Audio/Visual. Enable the toggle for Phone Noise cancellation.

9. Re-Enable FaceTime

Setting up FaceTime from scratch also helps fix audio issues with it. To do this, you need to disable and re-enable FaceTime as shown below.

Stage 1: Go to Settings > FaceTime.

Step 2: Turn off the toggle next to FaceTime.

Stage 3: Restart the phone.

Step 4: Open Settings > FaceTime. Enable pass-through for FaceTime. It will turn green.

10. Reset Network Settings

If the above solutions do not help, you need to reset the network settings. Doing so will not delete any personal data from your iPhone or iPad. But network settings like Wi-Fi, cellular, VPN and so on will be reset. To do this, go to Settings > General > Reset > Reset network settings.

11. Reset All Settings

If resetting network settings also does not help, you will have to reset all settings on your device. Again, this does not delete any personal data. However, it will reset most of the settings to their default values. Learn more about what happens when you reset settings on iPhone and iPad.

FaceTime Not Working

We hope one of the solutions above will fix the FaceTime audio not working issue on iPhone and iPad. Don’t worry if the problem doesn’t go away. For FaceTime not working on iPhone and iPad, you should check the general solutions. This can also come in handy for solving the problem.